Iris Rhodes
Business Assistant
Bluffton,United States
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
20
20
years of professional experience
Work History
Patient Account Coordinator
Optim Orthopedics
04.2022 - 03.2023
- Responded to customer inquiries and provided detailed account information.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Worked with customer to create debt repayment plan based on current financial condition.
- Developed and documented collection procedures and policies to comply with government regulations.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments and payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
Business Assistant
Hampton Lake Dental
02.2020 - 04.2022
- Verified work aligned with service levels agreed and client requirements.
- Devised and implemented processes and procedures to streamline operations
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Prepared and processed patient referrals and transfer requests
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Helped patients complete necessary medical forms and documentation
- Completed new patient registrations in software to create accurate and comprehensive records
Front Desk Advanced Women's Care
03.2019 - 02.2020
- Collected payments, processed transactions and updated relevant records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled assignments independently with good judgement and critical thinking skills.
Concierge/Receptionist
Bloom [Hilton Head
05.2018 - 11.2018
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
Lead Teacher
The Children's Center
12.2012 - 05.2018
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Utilized creative teaching strategies to engage students in classroom.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Allowed for ample outdoor discovery time in schedule each day.
- Created safe and nurturing learning environment for preschoolers.
- Developed weekly lesson plans and activities to engage children and promote learning.
Lead Teacher
Providence Children's Center
06.2003 - 12.2011
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Allowed for ample outdoor discovery time in schedule each day.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Created safe and nurturing learning environment for preschoolers.
- Utilized creative teaching strategies to engage students in classroom.
Education
High School Diploma -
Hilton Head Island High School
Hilton Head Island, SC05.1999
Skills
- Dentrix
- Word Processing
- Multi-tasking
- Claims Submissions
- Customer Satisfaction
- Payment Solicitation
- Customer Experience
- Demographics Information
- Billing Systems
- Accounts Receivable
- Patient Scheduling
Languages
- English
Timeline
Patient Account Coordinator
Optim Orthopedics
04.2022 - 03.2023
Business Assistant
Hampton Lake Dental
02.2020 - 04.2022
Front Desk Advanced Women's Care
03.2019 - 02.2020
Concierge/Receptionist
Bloom [Hilton Head
05.2018 - 11.2018
Lead Teacher
The Children's Center
12.2012 - 05.2018
Lead Teacher
Providence Children's Center
06.2003 - 12.2011
High School Diploma -
Hilton Head Island High School
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