Summary
Overview
Work History
Education
Skills
Certificates And Licenses
Professional Statement
Timeline
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Iris Rivera

Iris Rivera

Brandon

Summary

Experienced and driven professional with 18+ years of diverse experience in administrative, managerial, sales and marketing, assistantship, and customer service roles. Possesses strong organizational skills and in-depth knowledge of relevant policies and procedures. Excellent communication and interpersonal abilities with a strategic mindset for planning. Skilled in record keeping, document management, personnel support, and report presentation. Extensive expertise in Microsoft Office and Quickbooks.

Overview

19
19
years of professional experience

Work History

Sales & Marketing Assistant

WrightDavis Property Management
05.2019 - 08.2021
  • Implement sales and marketing strategies by evaluating advertising, merchandising, and trade promotion programs
  • Determine new business opportunities and develop new customers
  • Collaborate with marketing team to creatively acquire target audience & build potential customer base
  • Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation
  • Report and analyze campaigns to deliver prominent information to the sales team
  • Input all necessary information into client database and transaction management systems
  • Assist real estate agents, clientele, with paperwork and ensure the completion of all escrow documents, such as appraisals, titles, and mortgage loans

Administrative Assistant/Assistant Manager

Resource Property Management
05.2016 - 05.2019
  • Established payroll, distributed incoming memos, letters, and forms, xeroxed, faxed, and maintained all division records
  • Assisted in the preparation of regularly scheduled reports, Sales, Lease, Share certificates
  • Oversaw calendar maintenance, appointment scheduling & expense report preparation & reconciliation
  • Extracted information from registrations, applications and executed contracts, contract information and action memoranda
  • Organized and presented staff chargeability, financial data, and quarterly billings reports for internal and client meetings
  • Provided information by answering questions and requests
  • Ensured efficient operation of equipment by completing preventive maintenance requirements, and checking dock to determine optimal inventory level
  • Maintained professional and technical knowledge by attending educational workshops

Store Manager

Maidenform
10.2007 - 12.2014
  • Instituted an outstanding customer service oriented environment through selection, training and development of staff
  • Set, evaluated and reached short term and long-term goals for store and staff
  • Oversaw store operational requirements by scheduling and assigning employees; following up on work results
  • Efficiently audited annual budget, scheduled expenditures, analyzed variances, and initiated corrective actions
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Ensure availability of merchandise and services by approving contracts; maintaining inventories, determining additional needed sales promotion, authorizing clearance sales, studying trends
  • Accounted for proper cash controls and loss prevention procedures being in place and followed consistently
  • Conducted monthly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover

Assistant Manager

Burberry
11.2005 - 08.2007
  • Provided utmost professionalism and integrity in regards to customer service and leadership of team members
  • Scheduled team members and junior management based on business projections
  • Adjusted schedule on the fly to meet or exceed labor targets
  • Assisted in human resource functions including spearheading staffing, training, scheduling, recruiting, conflict resolution, and performance evaluations to develop and control sales and programs
  • Reviewed operational records and reports to project sales and determine profitability
  • Created detailed expense reports and requests for capital expenditures
  • Monitored customer preferences to determine focus of sales efforts
  • Representative for proposals, negotiating and closing meetings for Burberry
  • Acquired loyal customer base, increased sales volume through personal attention to customers regarding equipment needs, and advise customers on types of equipment to purchase

Receptionist

Panama Hotel
07.2002 - 04.2004
  • Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements
  • Direct experience with maintaining reservation system, room assignment and processing hotel documents
  • Registered hotel guests, made reservations, transmitted and received messages
  • Calculated bills, collected deposits or payments, assessed charges for services requested, and ran various reports via computer for management
  • Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments, ensuring exceptional customer service
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Education

Bachelor's Degree - Marketing & Sales

Latin University of Panama
01.2005

Skills

  • MS Office Suite
  • QuickBooks
  • Database Management
  • Inventory and Supply Management
  • Communication (written & verbal)
  • Prioritization and Problem-solving
  • Organization and Planning
  • Research and Analysis
  • Attention to detail
  • Customer Service
  • Phone Etiquette
  • Discretion
  • Emotional Intelligence
  • Responsibility
  • Teamwork and Delegation
  • Management and Training
  • Flexibility and Efficiency
  • Performance tracking
  • Customer relationship management

Certificates And Licenses

  • Real Estate FL License
  • Notary Certificate

Professional Statement

Dynamic and goal-oriented professional with 18+ years' diverse experience in administrative roles, managerial tasks, sales and marketing, assistantship, and customer service. Proven organizational skills and thorough knowledge of relevant policies and procedures. Excellent communication and people skills with strategic planning capabilities. Competencies include record keeping, document management, personnel support and report presentation. Extensive experience with Microsoft Office and Quickbooks.

Timeline

Sales & Marketing Assistant

WrightDavis Property Management
05.2019 - 08.2021

Administrative Assistant/Assistant Manager

Resource Property Management
05.2016 - 05.2019

Store Manager

Maidenform
10.2007 - 12.2014

Assistant Manager

Burberry
11.2005 - 08.2007

Receptionist

Panama Hotel
07.2002 - 04.2004

Bachelor's Degree - Marketing & Sales

Latin University of Panama

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