Iris Rivera
Irving
Summary
Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
8
8
years of professional experience
Work History
Contact Center Representative
Mr.Cooper
05.2022 - 10.2023
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
Contact Center Representative
Co-Op Financial Services
12.2019 - 02.2022
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Front Desk Receptionist
HeartPlace
08.2015 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Nimitz High School
Irving, TX06-2013
Skills
- Complaint resolution
- Customer service
- Verbal and written communication
- Workload management
- Problem-solving skills
Languages
Spanish
Full Professional
Timeline
Contact Center Representative
Mr.Cooper
05.2022 - 10.2023
Contact Center Representative
Co-Op Financial Services
12.2019 - 02.2022
Front Desk Receptionist
HeartPlace
08.2015 - 12.2019
High School Diploma -
Nimitz High School
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