Iris Rivera
Brandon,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Exp Realty
, FL
06.2020 - 01.2024
- Coordinated appointments for prospective buyers to showcase properties efficiently.
- Executed administrative tasks, including preparation of listing presentation paperwork and sales data tracking.
- Promoted property sales via advertisements, open houses, and engagement with multiple listing services.
- Managed real estate transactions from initiation through successful closing stages.
Sales & Marketing Assistant
WrightDavis Property Management
05.2019 - 08.2021
- Responded promptly to customer inquiries via phone and email.
- Generated new leads within target market using traditional marketing, social media networking and direct networking with decision-makers.
- Maintained strong relationships with existing customers through exceptional service.
- Performed administrative tasks including scheduling meetings and preparing documents.
- Analyzed campaign performance and reported insights to sales team.
- Inputted critical data into client database and managed transactions efficiently.
Real Estate Agent
Remax Real Estate
, FL
05.2014 - 02.2020
- Generated leads via networking activities, including cold calls and referrals from past clients.
- Negotiated purchase agreements and contracts with buyers and sellers to ensure favorable terms.
- Guided clients through entire buying or selling processes, enhancing decision-making confidence.
- Maintained current and accurate CRM database of prospective customers.
Administrative Assistant/Assistant Manager
Resource Property Management
05.2016 - 05.2019
- Established payroll, distributed incoming memos, letters, and forms, xeroxed, faxed, and maintained all division records
- Assisted in the preparation of regularly scheduled reports, Sales, Lease, Share certificates
- Oversaw calendar maintenance, appointment scheduling & expense report preparation & reconciliation
- Extracted information from registrations, applications and executed contracts, contract information and action memoranda
- Organized and presented staff chargeability, financial data, and quarterly billings reports for internal and client meetings
- Provided information by answering questions and requests
- Ensured efficient operation of equipment by completing preventive maintenance requirements, and checking dock to determine optimal inventory level
- Maintained professional and technical knowledge by attending educational workshops
Education
Bachelor's Degree - Marketing & Sales
Latin University of Panama
Panama City01.2005
Skills
- Lead generation and management
- Campaign optimization
- Database administration
- Social media strategy
- Email marketing
- Effective communication
- Attention to detail
- Sales support
Certification
- Real Estate
- Notary
Languages
Spanish
Native/ Bilingual
Timeline
Real Estate Agent
Exp Realty
06.2020 - 01.2024
Sales & Marketing Assistant
WrightDavis Property Management
05.2019 - 08.2021
Administrative Assistant/Assistant Manager
Resource Property Management
05.2016 - 05.2019
Real Estate Agent
Remax Real Estate
05.2014 - 02.2020
Bachelor's Degree - Marketing & Sales
Latin University of Panama
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