Iris Rodriguez
Winter Haven,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals, to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.
Overview
21
21
years of professional experience
Work History
Cashier
Walmart
West Haven, CT
09.2019 - 06.2024
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Helped customers find specific products, answered questions, and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
Family Dollar
West Haven, CT
08.2018 - 09.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Assistant Manager
South Central Security
Ponce , PR
01.2003 - 08.2018
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
Education
High School Diploma -
Elvira M Colon
Puerto Rico06-1998
Skills
- Returns processing
- ID Verification
- Customer Assistance
- Customer Service
- Payment Processing
- Cash Handling
- Time management skills
- Customer Relations
- Regulatory Compliance
- Customer service excellence
- Records Maintenance
- Staff Training
- Issue Resolution
- Product Knowledge
- Written and verbal communication
- Order Verification
- Retail Merchandising
- Cash Register Operation
- Organizational abilities
- Conflict Resolution
- Daily Reporting
- Inventory Management
Languages
English
Professional
Spanish
Professional
Timeline
Cashier
Walmart
09.2019 - 06.2024
Cashier
Family Dollar
08.2018 - 09.2020
Assistant Manager
South Central Security
01.2003 - 08.2018
High School Diploma -
Elvira M Colon
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