Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Rodriguez

Round Rock

Summary

At Round Rock Toyota, I excelled as a Service Advisor, leveraging my strong work ethic and customer service skills to meet monthly sales targets and significantly increase repeat business. Skilled in vehicle assessment and adept at multitasking, I ensured high customer satisfaction through efficient service scheduling and effective communication.

Overview

9
9
years of professional experience

Work History

Service Advisor

Round Rock Toyota
Round Rock, TX
05.2015 - 08.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.

Education

High School Diploma -

Round Rock High School
Round Rock
05-2000

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Service scheduling

Timeline

Service Advisor

Round Rock Toyota
05.2015 - 08.2024

High School Diploma -

Round Rock High School
Iris Rodriguez