Iris Romero
El Paso,TX
Summary
Dedicated employee seeking a position that utilizes my background and experience. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dataxport
06.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Representative
Metro By TMobile
08.2022 - 04.2023
- Increased customer engagement by implementing personalized follow-up strategies.
- Developed strong client relationships for long-term loyalty and repeat business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Paralegal
Spector & Spector Law Firm
03.2022 - 08.2022
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Customer Service Representative
GC Services
04.2021 - 08.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Representative
Metro By T-Mobile
05.2020 - 12.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Automated contact management system, resulting in better client organization and goal alignment.
- Trained and mentored new sales representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Sales Advocate
Cricket Wireless Authorized Dealer
02.2018 - 08.2019
- Setting up bill payments plan changes and solving any issue with phones.
- Making sure customer is satisfied with their phone, plan, and accessories.
- Setting up email apps or transferring important info customer needs.
- At the beginning and end of every shift open and close cash drawer and deposit the money in safe.
- Maintain store neat and clean.
- Providing excellent satisfactory customer service.
Sales Representative/Customer Service
Cricket Wireless
10.2015 - 03.2017
- Setting up bill payments plan changes and solving any issue with phones.
- Making sure customer is satisfied with their phone, plan, and accessories.
- Setting up email apps or transferring important info customer needs.
- At the beginning and end of every shift open and close cash drawer and deposit the money in safe.
- Maintain store neat and clean.
- Providing excellent satisfactory customer service.
Cashier/Customer Service
Jersey Mikes Subs
10.2014 - 03.2015
- Serving fresh sliced authentic Northeast Style Sub Sandwiches on fresh baked bread.
- Keeping ingredients organized and your stations clean.
- Maintain all items re-stocked and lobby/restrooms cleaned.
- Following all sanitation guidelines.
- Cashing out the customers.
- Rack bread and prepare food for the following day.
Host
Olive Garden
07.2014 - 10.2014
- Greet the customers as they come in, if table or booth is available seat them.
- Maintain lobby and restrooms clean and stocked with restroom supplies such as toilet paper, soap, paper towels, etc.
- Train new employees.
- If there is a wait put the guests name down, give them a pager and let them know their estimate wait time.
Education
Associated Degree - Paralegal
Midland College
Midland, TexasGED -
David L. Carrasco Job
El Paso Texas2013
Skills
- Customer Data Confidentiality
- CRM Software
- Creative Problem Solving
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Time Management
- Customer service
- Data entry
- Relationship building
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Prioritization
- Store maintenance
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Dataxport
06.2023 - 10.2024
Sales Representative
Metro By TMobile
08.2022 - 04.2023
Paralegal
Spector & Spector Law Firm
03.2022 - 08.2022
Customer Service Representative
GC Services
04.2021 - 08.2021
Sales Representative
Metro By T-Mobile
05.2020 - 12.2020
Sales Advocate
Cricket Wireless Authorized Dealer
02.2018 - 08.2019
Sales Representative/Customer Service
Cricket Wireless
10.2015 - 03.2017
Cashier/Customer Service
Jersey Mikes Subs
10.2014 - 03.2015
Host
Olive Garden
07.2014 - 10.2014
GED -
David L. Carrasco Job
Associated Degree - Paralegal
Midland College
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