Iris Salazar
Marlborough
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at The Home Depot and Mary Ann Morse Healthcare Center. Excels in teamwork and collaboration, boosting customer satisfaction and enhancing team efficiency. Demonstrates a flexible schedule and outstanding verbal communication, contributing to significant improvements in client service and guest relations.
Overview
3
3
years of professional experience
Work History
Sales Associate
The Home Depot
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Lobby Ambassador at ServiceNow
Allied Universal Security Services
06.2022 - 06.2024
- Maintained optimal inventory levels of lobby supplies to support uninterrupted daily operations.
- Assisted with various administrative tasks as needed such as data entry or filing paperwork which helped keep records organized.
- Provided personalized recommendations for local attractions and dining options.
- Supported event coordination within the lobby area, creating memorable experiences for guests attending special events.
- Enhanced guest experience by providing exceptional assistance and prompt service as a Lobby Ambassador.
- Conducted regular inspections of lobby area, addressing any cleanliness or maintenance concerns promptly to maintain high standards of presentation.
- Monitored activity within the lobby area to proactively address any potential issues or concerns before they escalated into larger problems.
Certified Nursing Assistant
Mary Ann Morse Healthcare Center
10.2022 - 05.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Turism -
Liceo Maya
Gualala, CA11.2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Client service
- Cleaning techniques
- Guest relations
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
The Home Depot
09.2024 - Current
Certified Nursing Assistant
Mary Ann Morse Healthcare Center
10.2022 - 05.2023
Lobby Ambassador at ServiceNow
Allied Universal Security Services
06.2022 - 06.2024
Turism -
Liceo Maya
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