Summary
Overview
Work History
Education
Skills
Timeline
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Iris Santiago

Jersey City

Summary

Detail-oriented and bilingual administrative professional with over a decade of experience supporting operations, client services, and team coordination in high-volume environments. Proven ability to manage administrative tasks, maintain accurate documentation, and provide exceptional support to managers, staff, and clients. Strong communication, problem-solving, and organizational skills, with a commitment to professionalism, confidentiality, and delivering high-quality service.

Overview

19
19
years of professional experience

Work History

Office Manager

Libre Tax Services
02.2024 - Current
  • Manages daily front office operations, including scheduling client appointments, and greeting clients in a professional manner.
  • Oversees preparation, review, and filing of tax documents while ensuring accuracy, compliance, and confidentiality.
  • Supervise part-time staff and delegated tasks to maintain workflow during peak tax season.
  • Delivers high-quality customer service in a fast-paced environment while building trust with repeat clients.

Manager

O’ LaLa Empanadas & International Cuisine
12.2013 - 02.2024
  • Directed daily operations, including scheduling, payroll, and staff supervision, ensuring compliance with company policies and local regulations.
  • Managed accounts payable/receivable, vendor contracts, and inventory records, maintaining cost control and accurate documentation.
  • Coordinated catering orders and special events, overseeing logistics, staffing, and client communication.
  • Trained, and coached 20+ employees, improving team performance and customer satisfaction.
  • Delivered high-level client service, addressing inquiries and resolving issues in a fast-paced environment.


Store Manager

Max Rave
03.2007 - 11.2013
  • Managed staff scheduling, floor operations, and compliance with company policies to consistently meet sales and service goals.
  • Implemented merchandising and promotional initiatives to increase customer engagement and drive sales.
  • Delivered client-focused service, addressing inquiries and resolving complaints to maintain brand loyalty.

Education

Bachelor of Arts - Psychology

New Jersey City University
Jersey City, NJ
05.2011

Skills

  • Administrative Support & Office Management
  • Client Relations & Concierge-Level Service
  • Calendar Coordination & Scheduling
  • Document Preparation & Data Entry (Word and Excel)
  • Conflict Resolution & Problem-Solving
  • Time Management & Task Prioritization
  • Attention to Detail & Accuracy
  • Adaptability in Fast-Paced Environments
  • Bilingual: English/Spanish

Timeline

Office Manager

Libre Tax Services
02.2024 - Current

Manager

O’ LaLa Empanadas & International Cuisine
12.2013 - 02.2024

Store Manager

Max Rave
03.2007 - 11.2013

Bachelor of Arts - Psychology

New Jersey City University

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