Iris Santos
Marana,Arizona
Overview
10
10
years of professional experience
Work History
Experience Senior Manager
Walmart
05.2019 - Current
- Successfully direct operations for 8 to 16 stores in two markets; project implementations have resulted in Omni-channel business growth in both markets. 200% growth in the past three years
- Partner with Supply Chain to develop opportunities to improve different products of the business; identifying strategies to grow existing accounts, launch new accounts, and grow/launch new product categories
- Developed strategies to grow membership within the Walmart+ platform
- Ensure accuracy, timeliness, and consistency of eCommerce data across all platforms
- Maintain relationships with vendor to ensure they aligned with the companies values and vision
- Foster community relationships across Southern Arizona to engage in community outreach
- Collaborate with cross-functional teams in Marketing, Finance, Product, Engineering, Supply Chain, Creative, IT, and Customer Service to ensure best possible customer experiences
- Coach and develop teams, providing performance feedback and managing performance review process.
Senior Manager, General Store Manager
Walmart
11.2016 - 05.2019
- Manage Super Center that generates $65 million a year
- Lead a team of ten Managers and 200 associates
- Create relationships amongst the community to make impactful interactions and to elevate the Walmart brand
- Consistently maintained customer satisfaction above 100% and was able to super bonus FY19
- Lead process improvement projects; utilized data to provide insights and to shape process improvement plans to facilitate seamless enhanced store standards, merchandising, and operations leading to increases in sales and profit while reducing shrink.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Store Co Manager
Walmart
03.2013 - 11.2016
- Drive sales, profit, and reduce shrink in the facility by ensuring merchandise selection and presentation
- Execution of facility operations, merchandising, and company direction while supporting and leading company innovations execution and planning
- Plan and coordinate the Black Friday event, ensuring we have high sales and safety
- Develop management so that we can successfully follow through and maintain company processes
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Science - Business Administration, Marketing
University of Arizona
Tucson, AZBachelors of Arts - Spanish Literature
University of Arizona
Tucson, AZSkills
- B2B2C and B2B
- Critical Thinking
- Supervisory Skills
- Diversity Awareness
- Leadership
- Workload Prioritizations
- Organization Skills
- Cross-functional Collaborations
- Creativity
- Public Speaking
- Positive Attitude
- Adaptability
- Self-directed
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Experience Senior Manager
Walmart
05.2019 - Current
Senior Manager, General Store Manager
Walmart
11.2016 - 05.2019
Store Co Manager
Walmart
03.2013 - 11.2016
Bachelor of Science - Business Administration, Marketing
University of Arizona
Bachelors of Arts - Spanish Literature
University of Arizona
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