. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Recruiter
Phoenix Med Com.
Cortland, NY, New York
09.2020 - 01.2021
Pre-screened resumes prior to sending to corporate hiring managers for consideration. Interviewed all applicants via phone. Read all resumes
Interview all applicants with healthcare qualifications.
Developed recruiting strategies to identify qualified candidates and build network.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Concierge
Sunrise Assisted Living
Dix Hills New York, Dix Hills, New York
05.2017 - 11.2020
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Developed and maintained courteous and effective working relationships.
Operations Manager
Otto Bock
Hicksville, New York, Hicksville, New York
03.2012 - 05.2016
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reviewed shift reports to understand current numbers and trends.
Trained new employees on proper protocols and customer service standards.