Iris Serrano

Managed operations and created cocktail menus to elevate service standards.
Trained staff in mixology and customer service to enhance performance.
Led server team to consistently deliver exceptional customer experiences.
Developed unique cocktails, resulting in outstanding online reviews and increased customer loyalty.
Cultivated a welcoming atmosphere, ensuring customers felt valued and appreciated.

• Coordinated with wait staff to ensure timely delivery of meals to customers.
• Cleaned kitchen equipment, surfaces, utensils and dishes.
• Managed inventory levels of ingredients and supplies necessary for daily operations.
• Performed basic administrative duties such as inventory management, ordering supplies.
• Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
• Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.

• Maintained filing system for records, correspondence and other documents.
• Maintained confidential records relating to personnel matters.
• Responded to customer inquiries via phone or email in a professional manner.
• Provided administrative support to management team including preparing reports and presentations.
• Reviewed files and records to obtain information and respond to requests.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.