Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Iris Sigala Armenta

Tucson,AZ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Delivery Driver

DoorDash
02.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.

Unit Coordinator

CRC
10.2024 - 11.2024
  • Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
  • Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
  • Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
  • Collected and analyzed data related to customer service, patient charges and supply utilization.
  • Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
  • Streamlined patient admissions by efficiently managing and organizing medical records.
  • Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
  • Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
  • Collaborated, communicated and engaged with family and support system to support client healing process.
  • Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
  • Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.

Auto Collision Estimator

Fabco
01.2023 - 02.2023
  • Prepared bids and proposals to submit to clients and secure new business.
  • Analyzed plans and specifications to identify scope and cost of projects.
  • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Attended project meetings to provide updates and insights on project costs.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
  • Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.

Warehouse Associate

Amazon
10.2022 - 12.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.

Auto Claims Adjuster

Progressive
10.2021 - 02.2022
  • Issued payouts to claimants.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Documented all findings in concise reports.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Successfully negotiated settlements with claimants and insurers.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Analyzed complex data and prepared accurate and comprehensive reports for clients.

Auto Parts Delivery Driver

Actfast
06.2021 - 10.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by using gps
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Auto Claims Adjuster

Kemper
04.2016 - 12.2020
  • Issued payouts to claimants.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Documented all findings in concise reports.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Successfully negotiated settlements with claimants and insurers.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Created detailed assessments of damages to property and vehicles.

Education

No Degree - Social Services

Pima Community College
Tucson, AZ

High School Diploma -

Pueblo Magnet High Dchool
Tucson, AZ
05.2011

Skills

  • Communication and Interpersonal Skills
  • Fluent in English
  • Software knowledge
  • Critical thinking
  • Problem resolution
  • Relationship management
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Team development
  • Administrative support
  • Microsoft PowerPoint
  • New admissions
  • Scheduling management
  • Patient education
  • HIPAA compliance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Unit Coordinator

CRC
10.2024 - 11.2024

Delivery Driver

DoorDash
02.2023 - Current

Auto Collision Estimator

Fabco
01.2023 - 02.2023

Warehouse Associate

Amazon
10.2022 - 12.2022

Auto Claims Adjuster

Progressive
10.2021 - 02.2022

Auto Parts Delivery Driver

Actfast
06.2021 - 10.2021

Auto Claims Adjuster

Kemper
04.2016 - 12.2020

No Degree - Social Services

Pima Community College

High School Diploma -

Pueblo Magnet High Dchool

Similar Profiles

CREATE PROFILE
Iris Sigala Armenta