Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Iris Smeltz

West Palm Beach

Summary

Dynamic Senior Account Manager with a proven track record at The Replay Club, excelling in event planning and vendor management. Expertly negotiated contracts, enhancing client satisfaction and boosting event attendance through strategic marketing. Adept at budget management and fostering strong partnerships, delivering exceptional experiences while driving revenue growth.

Knowledgeable Senior Events Manager with strong background in managing key client accounts and fostering lasting business relationships. Adept at developing strategic plans that drive revenue growth and client satisfaction. Demonstrated expertise in utilizing negotiation skills and communication proficiency to exceed client expectations.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Excellent time management and attention to detail. Thriving n fast paced environments


Overview

25
25
years of professional experience

Work History

Senior Account Manager, Events & Guest Services

The Replay Club
10.2024 - Current
  • Coordinated logistics for events, ensuring seamless execution from planning to completion.
  • Managed vendor relationships, negotiating contracts and securing services for successful event delivery.
  • Developed promotional materials and social media content to enhance event visibility and attendance.
  • Assisted in budget tracking, monitoring expenses to align with financial objectives.
  • Supported onsite event management, troubleshooting issues to ensure a positive attendee experience.
  • Collaborated with cross-functional teams to align event goals with organizational strategies and branding.
  • Conducted post-event evaluations, gathering feedback to improve future events and processes.
  • Utilized project management software to streamline task assignments and enhance communication among team members.
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
  • Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
  • Coordinated all off premise vendors - AV, designers, florists, photographers, catering, musicians.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Created memorable experiences for guests through immersive entertainment options at various events.
  • Enhanced attendee experience by meticulously planning and executing engaging event agendas.
  • Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
  • Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
  • Established strong relationships with vendors, securing optimal pricing and service quality for events.
  • Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
  • Skillfully negotiated contracts with venues, saving clients money while maintaining high-quality standards for events spaces.
  • Coordinated travel and accommodations for event attendees.
  • Developed creative themes for events and created related activities to engage attendees.
  • Developed detailed event reports, documenting all aspects of each event.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Produced concept plans for high-profile corporate meetings and events.
  • Monitored and controlled event expenditures to meet budgets.

Special Events Director

E Squared Events
08.2020 - 09.2024

High profile, events and management firm specializing in global project management. Portfolio of professional athletes, musicians, music festivals, celebrities and high net worth private events

  • Coordinated, executed and lead all logistics for events, end-to-end project management.
  • Developed and managed all budgets, P & L statements
  • Created and fulfilled all objectives, goals and KPI's
  • Developed event timelines to streamline planning processes and enhance efficiency.
  • Collaborated with vendors to secure necessary services, maintaining strong professional relationships.
  • Implemented feedback systems to assess event success and improve future planning strategies.
  • Supported marketing efforts through social media promotion and outreach initiatives for events.
  • Maintained comprehensive event documentation to facilitate communication among team members.
  • Trained volunteers on event protocols, enhancing overall team performance during events.
  • Improved attendee satisfaction rates by consistently gathering feedback and making necessary adjustments in real-time during events.
  • Collaborated with cross-functional teams to ensure seamless event execution.
  • Negotiated contracts with vendors, securing competitive pricing and quality services for events.
  • Maximized use of available technology to improve communication between team members and streamline operations during events.
  • Streamlined event logistics, reducing costs and improving overall efficiency.
  • Oversaw risk management protocols, ensuring compliance with safety regulations and minimizing potential hazards at events. Back up plans and goals
  • Monitored and controlled event expenditures to meet budgets.
  • Produced concept plans for high-profile corporate meetings and events.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Developed creative themes for events and created related activities to engage attendees.
  • Coordinated travel and accommodations for event attendees.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Developed detailed event reports, documenting all aspects of each event.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Implemented protocols and procedures to effectively manage planning process.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Trained and supervised event staff to complete tasks on time.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Managed budgets and financial reporting for all special events, ensuring profitability and fiscal responsibility.
  • Led fundraising efforts through strategic event planning, generating significant revenue for the organization.
  • Mentored junior staff members, fostering professional growth and a culture of excellence within the team.
  • Conducted post-event evaluations to identify areas of improvement and inform future planning initiatives.
  • Developed comprehensive timelines for each project, enabling efficient tracking of progress from inception to completion.
  • Championed sustainability initiatives within event planning processes, reducing environmental impact without sacrificing quality or guest satisfaction.
  • Implemented data-driven improvements to event planning processes, maximizing ROI on each project.

Director of Events & Catering

Chez Gourmet Catering
11.2000 - 07.2016

High profile catering and events firm specializing in high volume corporate events (10,000 guests plus), trade shows, festivals, concerts, professional athletes, weddings, bar and bat mitzvahs, celebration of life and additional private events.

  • Collaborated with cross-functional teams to coordinate logistics, resulting in seamless event execution.
  • Established partnerships with vendors and sponsors, strengthening relationships and expanding event offerings.
  • Led strategic planning and execution of high-profile events, enhancing brand visibility and engagement.
  • Spearheaded community event center's online presence, mobilized public relations and social media initiatives and upgraded event communications to [Number] potential attendees.
  • Utilized social media to promote events and increase attendance.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Developed and distributed event surveys to gather feedback and assess event success.
  • Monitored and controlled event expenditures to meet budgets.
  • Produced concept plans for high-profile corporate meetings and events.
  • Developed detailed event reports, documenting all aspects of each event.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Implemented protocols and procedures to effectively manage planning process.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Developed creative themes for events and created related activities to engage attendees.
  • Implemented contingency plans to address last-minute changes or unforeseen events.


Education

Associate of Arts - English, Arts And Communication

Florida Atlantic University
Boca Raton, FL
07-1998

Skills

  • Business development
  • Schedule management
  • Excellent negotiation skills
  • Partnership development
  • Customer relations
  • Territory management
  • Goals and performance
  • Operations
  • Staff management
  • Revenue generation
  • Strategic planning
  • Sales expertise
  • Order management
  • Scheduling
  • Vendor management
  • Budgeting master
  • Sales tactics
  • Cold calling
  • Account growth
  • Business strategies
  • Contract negotiation
  • Teamwork and collaboration
  • Client relationship management
  • Business development and planning
  • Account management
  • Client acquisition
  • Documentation and reporting
  • Relationship building and management
  • Persuasive negotiations
  • Sales development
  • Sales reporting
  • Client rapport
  • Event planning

Languages

English
Native or Bilingual

Timeline

Senior Account Manager, Events & Guest Services

The Replay Club
10.2024 - Current

Special Events Director

E Squared Events
08.2020 - 09.2024

Director of Events & Catering

Chez Gourmet Catering
11.2000 - 07.2016

Associate of Arts - English, Arts And Communication

Florida Atlantic University