Iris Todd
Byhalia,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Multi-Unit General Manager
Extendedstay America
10.2019 - Current
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Store Manager
Mapco
09.2016 - 10.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Multi-Store Manager
Stride Rite
01.2006 - 07.2016
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Team Leader
FedEx
07.2009 - 02.2011
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Frequently inspected production area to verify proper equipment operation.
- Held weekly team meetings to inform team members on company news and updates.
Counter Manager
Macys Department Store
01.1998 - 09.2006
- Organized sale events and created eye-catching product displays to attract customers to Lancome counter.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Operated cash register to accurately complete customer financial transactions.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Receiving Clerk
Landua Uniform
05.1991 - 01.1998
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Generated periodic reports to track shipment activities and prepare for delays.
Education
No Degree - Business Administration And Management
Bethel University
Mckenzie, TNAssociate of Arts - Business Administration And Management
Northwest Community College
Southaven, MS05.2012
High School Diploma -
Byhalia High School
Byhalia, MS05.1988
Skills
- Cost Control
- Fiscal Management
- Brand Management
- Emergency Response
- Revenue Forecasting
- Budget Management
- Schedule Management
- Customer Service
- Hiring and Training
- Documentation and Reporting
- Goal Setting
- Staff Development
- Team Leadership
- Problem Resolution
- Task Delegation
- Decision-Making
- Onboarding and Orientation
- Computer Skills
- Good Judgment
- Performance Reviewing
- Preventive Maintenance
Certification
- CM - Certified Manager Certification
- Certified Room Inspector (ESA)
- Certified Mentor (ESA)
Timeline
Multi-Unit General Manager
Extendedstay America
10.2019 - Current
Store Manager
Mapco
09.2016 - 10.2019
Team Leader
FedEx
07.2009 - 02.2011
Multi-Store Manager
Stride Rite
01.2006 - 07.2016
Counter Manager
Macys Department Store
01.1998 - 09.2006
Receiving Clerk
Landua Uniform
05.1991 - 01.1998
No Degree - Business Administration And Management
Bethel University
Associate of Arts - Business Administration And Management
Northwest Community College
High School Diploma -
Byhalia High School
Similar Profiles
RHONDA MILLERRHONDA MILLER
NIGHT SERVICE REP at EXTENDEDSTAY AMERICANIGHT SERVICE REP at EXTENDEDSTAY AMERICA
Joseph ChongJoseph Chong
Tutor at America Reads America CountsTutor at America Reads America Counts
David IbrahimDavid Ibrahim
Application / Service Engineer at Schmoll America Inc. | Burkle North America Inc.Application / Service Engineer at Schmoll America Inc. | Burkle North America Inc.
Wesley BrownWesley Brown
Audi Brand Specialist at Gossett MotorsAudi Brand Specialist at Gossett Motors
Mallory PriceMallory Price
Hostess/To-Go Specialist at Chilis's Bar and GrillHostess/To-Go Specialist at Chilis's Bar and Grill