Iris Topham
Cedar City,Utah
Summary
Hardworking and energetic team member offering outstanding skills in customer service, and good quality performance. Well-trained in operating equipment and working in more stressful environments. Customer-focused team member who has outstanding social skill, willingness to learn, and is open to criticism and critique.
Overview
2
2
years of professional experience
Work History
Associate
Dippers
03.2024 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Utilized customer feedback to improve product offerings.
Busser
Centro Woodfired Pizzeria
01.2024 - Current
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
Shift Lead
Mixrz
04.2022 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Education
Phlebotomy
Southwest Technical College
Cedar City, UT07.2024
High School Diploma -
Cedar City High School
Cedar City, UT05.2024
Skills
- Grading Knowledge
- Loss Prevention Strategies
- Operation Monitoring
- Customer interaction
- Attention to Detail
- Time Management
- Workplace Safety
- Job Assignments
Phlebotomy
I am coming to the end of my phlebotomy program through Southwest Technical College. I am expecting my certification on July 23rd with over twenty-five hours and over fifty sticks. I did my practicum for the program through Intermountain Health Care at the Cedar City Hospital. I love phlebotomy and I know that it is my career of choice, and I want to be able to make a difference in the lives that I interact with.
Timeline
Associate
Dippers
03.2024 - Current
Busser
Centro Woodfired Pizzeria
01.2024 - Current
Shift Lead
Mixrz
04.2022 - 12.2022
Phlebotomy
Southwest Technical College
High School Diploma -
Cedar City High School
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