Iris Topham
Cedar City,Utah
Summary
Hardworking and energetic Member offering outstanding skills in customer service, and good quality performance. Well-trained in operating equipment and working in more detailed and stressful environments. Customer-focused team member who has outstanding social skill, willingness to learn, and be open to criticism and critique.
Overview
4
4
years of professional experience
Work History
Doner Center Technician/Phlebotomist/Reception
Grifols Biomat USA
Cedar City, UT
09.2024 - Current
- Trained new technicians and phlebotomists on equipment handling and troubleshooting techniques as well as proper practices and safety protocols.
- Implemented standard operating procedures to improve safety and compliance measures.
- Collaborated with team members to streamline operational processes and increase donor flow.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate patient records and documentation for compliance with regulatory standards.
- Conducted and recorded equipment proficiency testing to ensure center maintains certifications.
- Maintained accurate records of visitor logs and appointment schedules for improved organization.
- Assisted in training new staff on front desk procedures and software systems.
Associate
Dippers Co
Cedar City, UT
03.2024 - 09.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed and implemented strategies to increase customers engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Utilized customer feedback to improve product offerings.
- Increased customer satisfaction by resolving complex issues providing exceptional service at all times.
Busser
Centro Woodfired Pizzeria
Cedar City, UT
01.2024 - 09.2024
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Developed relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a healthy work relationship.
Shift Lead
Mixrz
975 W 200 N, Cedar City, UT 84720
04.2022 - 01.2024
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Education
High School Diploma -
Cedar City High School
Cedar City, UT05.2024
Skills
- Grading Knowledge
- Equipment Checks and Evaluations
- Customer Loyalty
- Operation Monitoring
- Shift Work
- General Housekeeping
- Rewards Programs
- Training and Mentoring Other Staff
Accomplishments
I attended Southwest Technical College from 01/2024 - 07/2024. During my enrolment period I completed the entirety of the course, passed certification exams, and worked an externship through Intermountain Heath Care. I also obtained my American Heart Association CPR certification. Phlebotomy is my passion and I feel very lucky that I get to leave an impact on peoples lives.
Timeline
Doner Center Technician/Phlebotomist/Reception
Grifols Biomat USA
09.2024 - Current
Associate
Dippers Co
03.2024 - 09.2024
Busser
Centro Woodfired Pizzeria
01.2024 - 09.2024
Shift Lead
Mixrz
04.2022 - 01.2024
High School Diploma -
Cedar City High School