Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Iris Tovilla Gamboa

13622 N Redwood Dr Sun City,AZ

Summary

Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member. Experienced professional offers over 1 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Youth Care Worker

Southwest Key Program
Phoenix, AZ
04.2021 - 09.2022
  • The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs.
  • To care fostering an environment that facilitates learning and behavioral management in a supportive manner.
  • Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements.
  • Provide one-on-one supervision or support as needed for behavior.
  • Provide basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing, hygiene products, shower and bedroom assignment).
  • Must ensure all forms and clients' services are properly completed in SWK's web-based program (ETO) to ensure compliance with state and federal requirements.
  • Observe, report and document identified behavior patterns and required information that merit documentation such as: Elevated supervision forms, close observations, food logs, sleep logs and bed check logs.
  • Trained new employees on policies and procedures related to providing quality services.

Behavior Technician

Child Protective Services
Phoenix, AZ
03.2020 - 12.2021
  • Working with children ages 3 - 18 Years old and provide emotional support.
  • Ensuring patients have a safe and supportive environment.
  • Helping patients participate in meetings and group counseling sessions.
  • Understand and implement individual treatment plans, record patient behavior and provide a safe, supportive environment for the patients.
  • Provide and record patient medications and assisting in daily activities, whether therapeutic or recreational.
  • Monitoring patients and recording your observations.
  • Reporting back on each patients progress and concerns.
  • Diffusing situations in which patients wish to harm themselves or others.
  • Collaborated with families to provide support strategies for home-based interventions.

Teacher

Ollie Academy
Scottsdale, AZ
02.2019 - 12.2019
  • Develop curriculum and lesson plans, and present those lessons to students, individually or in groups
  • Track the progress of students and create reports to inform parents about their progress
  • Warm, accessible, enthusiastic and caring
  • Any problems or concerns or even to share a funny story
  • Possess good listening skills and take time to focus on younger students.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Supervised after school activities such as clubs or sports teams.

Private Nanny

Care.com Inc
Phoenix, AZ
02.2017 - 12.2019
  • Provided compassionate, hardworking caregiving skills to children ages Newborn - 4 years old with an abundance of patience.
  • Set simple schedules for the day and communicated said schedules with the children.
  • Deescalating outbursts or any type of altercations between the children (communicated with the parents of any cuts, scrapes, bruises, and/or altercations between the children)
  • Responsible for making sure all children had eaten and gone to bed on time.
  • Being flexible with schedules, times, and dates in reference to the parents' schedule.
  • Responded quickly in emergency situations using sound judgment and problem solving skills.
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.

Education

Certificate - Flight Attendance

Flight Attendant Prep Acadamy
Scottsdale, AZ
10-2020

High School Diploma -

Shadow Mountain High School
Phoenix, AZ
05-2015

Skills

  • First Aid and CPR
  • Strong Customer Service Skills Personable & Fast Learner
    Outgoing and Positive Attitude
  • Able to work in a Fast-Paced Environment
  • Bi-Lingual - English and Spanish
  • Homecare and Behavioral Health
  • Energetic & Optimistic
  • Self-Motivated and Strong Work Ethics
  • Detail-Oriented and Multi-Tasker
  • Emergency Management
  • Injury Prevention, Safety Protocols
  • Problem-solving abilities , Analytical Skills

Affiliations

  • volunteering in shelters for humans and animals
  • volunteer in Veterans Heritage Project (VHP)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Bronze levels in skywest Airline Step It UP! Program for Flight attendant recognizing safety and service.

Certification

  • Fingerprint Certification by Department of Public Safety
  • Flight Attendant certification by the FAA
  • OSHA Training For Dental offices

Timeline

Youth Care Worker

Southwest Key Program
04.2021 - 09.2022

Behavior Technician

Child Protective Services
03.2020 - 12.2021

Teacher

Ollie Academy
02.2019 - 12.2019

Private Nanny

Care.com Inc
02.2017 - 12.2019

Certificate - Flight Attendance

Flight Attendant Prep Acadamy

High School Diploma -

Shadow Mountain High School

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Iris Tovilla Gamboa