Iris Vale
ORLANDO,FL
Summary
Accomplished professional with a proven track record at Hidden Eyes LLC, enhancing network security and streamlining processes for improved efficiency. Skilled in data entry and customer service, demonstrating strong work ethic and multitasking abilities. Achieved significant improvements in team collaboration and operational workflows, contributing to heightened security measures and customer satisfaction.
Overview
9
9
years of professional experience
Work History
CMO Monitoring Agent
Hidden Eyes LLC
2021.08 - Current
- Collaborated with management to design and implement effective access control measures for sensitive areas.
- Assisted with employee training programs related to safety precautions and emergency response procedures.
- Served as a liaison between security personnel and other departments within the organization, fostering teamwork and collaboration towards common goals.
- Streamlined visitor check-in process, resulting in reduced wait times and increased satisfaction.
- Assisted in the development and implementation of new monitoring strategies, contributing to overall improvements in network security and stability.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
Data Entry Clerk
Caple Howden Insurance
2021.06 - 2021.10
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Front Desk Night Auditor
Homewood Suites by Hilton
2017.04 - 2020.07
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
Front Desk Manager
Comfort Suites Hotel
2015.11 - 2017.04
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY05.2012
Skills
- Account Balancing
- Account Reconciliation
- Credit and cash payments
- Training and mentoring
- Strong Work Ethic
- Multitasking and Organization
- Fluent Bilingualism
- Data Entry
- Fast Typing Speed
- Customer Service-Oriented
Languages
Spanish
Full Professional
Timeline
CMO Monitoring Agent
Hidden Eyes LLC
2021.08 - Current
Data Entry Clerk
Caple Howden Insurance
2021.06 - 2021.10
Front Desk Night Auditor
Homewood Suites by Hilton
2017.04 - 2020.07
Front Desk Manager
Comfort Suites Hotel
2015.11 - 2017.04
High School Diploma -
Grover Cleveland High School
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