Iris Velasco

Yuma ,AZ

Summary

Experienced with front desk management and customer service. Utilizes effective communication and organizational skills to enhance visitor experiences and streamline office operations. Knowledge of managing schedules, handling inquiries, and maintaining professional reception area.

Overview

years of professional experience

Work History

Reception Assistant

Cardiologist Doctor

10.2004 - 06.2012

Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
Increased productivity by accurately scheduling appointments and managing calendars for multiple staff members.
Reduced wait times by efficiently handling a high volume of incoming calls, directing them to the appropriate personnel.

Education

High School Diploma -

Yuma High School

Yuma, AZ

Clerical Certificate -

Arizona Western College