Iris Ventura
Los Angeles,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Parking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Disciplined Supervisor with 5 years of experience. Supervises all aspects of lot operation to prevent abuses or negligence and keep facility working at full capacity. Dedicated to consistency in lot performance. Accomplished Lot Manager with 6 years of experience optimizing lot conditions. Coordinates operations and maintenance of lot to achieve excellent presentation and support sales staff. Attentive team leader forming foundation of all facility functions.
Overview
20
20
years of professional experience
Work History
Parking Manager
Parking Concepts Inc.
San Pedro , CA
2018.11 - Current
- Maintained records of transactions, such as time sheets, cash receipts, and permit sales.
- Handled administrative duties associated with managing a parking facility, such as payroll processing.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer complaints regarding parking services or policies in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized special events held in the facility while ensuring that all necessary arrangements had been made beforehand.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Provided guidance to staff members regarding proper use of equipment and protocols for dealing with customers.
- Directed staff in the daily operations of a parking lot, including scheduling and assigning tasks.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Parking Lot Supervisor
Parking Concepts Inc
San Pedro , CA
2013.08 - 2018.11
- Kept up-to-date on changes in rates, rules, regulations, services. related to parking facilities.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Reported issues or incidents to supervisor for resolution.
- Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Verified license plates with registered tickets for validation purposes.
- Communicated effectively with colleagues to provide an efficient parking service for guests.
- Monitored parking lot traffic and directed patrons to open spots as needed.
- Maintained work area and kept cash drawer organized.
- Performed regular maintenance checks on ticket machines and other equipment used in the garage area.
- Adhered to social distancing protocols and wore mask or face shield.
- Greeted customers promptly and responded to questions.
- Collected payments from customers by accepting specified forms of payment.
- Inputted data accurately into computer systems for record keeping purposes.
- Ensured the security of all cash in the register drawer at all times.
- Made change for cash payments by calculating amount owed, counting cash and handing to customer.
- Instructed parking attendants to park or collect vehicles for customers.
- Accounted for tickets and matched with cash receipts.
- Followed safety protocols when handling cash and operating machinery such as ticket machines.
- Assisted customers with payment processing using cash, credit cards, or gift cards.
- Responded quickly to emergency situations by alerting management when necessary.
- Made sure that all areas of the parking facility were clean and free from debris.
- Counted cash in register drawer at beginning and end of each shift to report total.
- Maintained accurate records of all daily transactions.
- Assisted with opening and closing procedures including counting money, balancing registers.
- Answered questions from customers regarding parking regulations and policies.
- Created lost ticket form to replace missing ticket.
- Supervised parking lot attendants to ensure that all vehicles were parked in accordance with regulations.
- Managed maintenance and repair actions for team equipment and vehicles.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Trained new staff on proper techniques for collecting revenue from customers in a timely manner.
- Issued tickets and collected parking fees from individuals.
- Maintained records of daily transactions and revenue collected from the parking lot.
- Provided customer service and information, answered questions and gave directions.
- Operated machines and equipment to complete work assignments or to assist workers.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Resolved customer complaints regarding parking issues, such as incorrect fees charged or damaged vehicles.
- Completed day-to-day duties accurately and efficiently.
Parking Cashier
Parking Concepts Inc
Hollywood , CA
2004.06 - 2007.02
- Kept up-to-date on changes in rates, rules, regulations, services. related to parking facilities.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Reported issues or incidents to supervisor for resolution.
- Monitored parking lot traffic and directed patrons to open spots as needed.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Crenshaw Arts-Technology Charter High School
Los Angeles, CA2003-06
Skills
- Traffic Routing
- Revenue Generation
- Traffic Direction
- Employee Scheduling
- Staff Management
- Staff Training
- MS Office
- Shift Scheduling
- Team Leadership
- Excel
- Decision-Making
- Outlook
Languages
Spanish
Professional
English
Professional
Timeline
Parking Manager
Parking Concepts Inc.
2018.11 - Current
Parking Lot Supervisor
Parking Concepts Inc
2013.08 - 2018.11
Parking Cashier
Parking Concepts Inc
2004.06 - 2007.02
High School Diploma -
Crenshaw Arts-Technology Charter High School
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