Iris Villena
Los Angeles,CA
Summary
Enthusiastic and reliable server takes pride in providing excellent customer service and creating memorable dining experiences for guests. Always eager to learn and grow within the community. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Girl And The Goat
06.2021 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Free Play By Chef Tim Hollingsworth
09.2018 - 03.2020
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by seamlessly moving the guests along in their dining experience without sacrificing great customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Event and Catering Manager
Thyme Cafe And Market
05.2016 - 09.2018
- Promoted within the company through demonstrated leadership skills and initiative.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Worked with chefs to plan menus according to client needs and budgets.
- Arranged all rental and beverage orders needed for every event.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled payment collection and payroll for event employees.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
Education
Psychology
Santa Monica College
Santa Monica, CASkills
- High-Volume Dining
- Point of sale knowledge
- Teamwork and collaboration
- Cash handling
- Communication skills
- Reservation systems: OpenTable,
Seven Rooms, Reserve - Event and Catering Coordination
Certification
- ServSafe Food Handler
- RBS
References
Available upon request
Timeline
Server
Girl And The Goat
06.2021 - Current
Server
Free Play By Chef Tim Hollingsworth
09.2018 - 03.2020
Event and Catering Manager
Thyme Cafe And Market
05.2016 - 09.2018
Psychology
Santa Monica College