Iris Vizcarrondo
Administrative
Nolanville,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
27
27
years of professional experience
3
3
Certification
Work History
Administrative Support Assistant
Veterans Affairs Medical Center
Temple, TX
10.2022 - Current
- Inventoried and ordered supplies to maintain consistent access to required items.
- Managed incoming and outgoing mail, filing and meeting coordination.
- Maintained appointment and event calendars for executives and department heads.
- Generated office correspondence and reports.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Provided secretarial and office management support while building cooperative working relationships.
- Researching using multiple resources to obtain data and statistical information. • Compiling data and statistical information in an applicable format.
- Managing equipment inventory and submitting equipment requests.
- Preparing and submitting of various reports.
- Performing Records Management Liaison (RML) duties.
- Performing Automated Data Processing Coordinator (ADPAC) duties.
- Dealing with people while working closely with both clinical and administrative staff in the Dental Clinic and other departments within the healthcare facility as well as veterans.
- Maintaining records of employee training hours to assure compliance with facility mandatory requirements.
- Maintaining composure and constantly exercising tact, diplomacy while demonstrating a cheerful attitude when dealing with difficult individuals and situations.
- Displaying a genuine interest and sincere effort to resolve questions and problems. Maintaining good rapport with other professional and administrative staff members.
- Ensuring all correspondence and typed reports specific to Dental Service programs are coordinated, completed, and submitted on specified target dates and in compliance with protocol.
- Ensuring the service is in compliance with VA regulations, TJC standards, and station policies. • Researching for special projects assigned by the Chief and Administrative Officer of the Dental Department.
- Assisting Dental clinic staff in maintenance and functions of supply and equipment management.
- Managing equipment inventory and submitting equipment requests as necessary.
- Serving as Hazardous Materials Coordinator for Dental Service.
- Maintaining Material Safety Data Sheets on all hazardous products used at all sites according to facility regulations and OSHA standards.
- Serving as alternate timekeeper processing payroll for up to 4 time and leave records.
- Gathering, correlating and analyzing facts and information and making recommendations based on the data obtained.
- Serves as the liaison between the facility, patients, staff, and the community, ensuring Patients understand their rights, in addition to, their responsibilities.
- Works directly with health care teams, Service Chiefs, and management to facilitate resolution to problems beyond the capability of front-line staff and participate in resolution of system problems by presenting the patient's perspective of the problem and the desired resolution.
- Presents patient issues and data at various facility meetings and committees.
- Works closely with Facility Management to discuss trending concerns that may indicate the need for system improvements.
- Knowledge VistA CPRS, DRM, VistA Scheduling, GNAV Pro, PATS-R, DAU, VISTA.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Compiled and prepared reports and documents pertaining to personnel activities.
- Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
- Calculated employee leave time by comparing available hours against listed hours.
Food Service Worker
Veterans Affairs Medical Center
Temple, TX
06.2022 - 10.2022
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed variety of duties related to food service.
- Washed, peeled and seeded fruits and vegetables.
- Assembly of patient trays on central line •
- Checks trays for completeness, correct food temperatures, attractiveness in accordance with diet prescription.
- Preparation of re-thermalized trays for distribution.
- Assembles food for patient tray line from Food Bank.
- Assembles/Transports food and supplies for patients.
- Assembles patient supplemental feedings (individual/bulk).
- Transports used items, dirty dishes, food pans, trays and utensils to main hospital for cleaning and sanitizing.
- Maintains cleanliness and sanitation of all food service areas.
- Follows precise directions and recipes for diet nourishment's and feedings.
- Weighs, measures and assembles ingredients for menu items.
- Operates/maintains wide variety of food service equipment.
- Safely Disassembles/Reassembles component part/equipment for cleaning.
- Covers/Stores food and non-food items at correct temperatures with proper labeling.
- Weighs, measures, mixes and assembles ingredients for patient tube feedings.
- Maintains high sanitary conditions following established sanitation procedures when handling food.
- Works every position on tray line .
- Rotated and replenished products in display cases.
Retail Manager
Army and Air Force Exchange Services
Fort Knox, KY
01.2018 - 12.2020
- Supervised a staff of approximately 85 employees, proven experience leading a team to meet individual and team customer satisfaction goals.
- Perform all cash handling including close-outs, safe accountability and cash drops.
- Conduct inventories and process orders as required.
- Prepared monthly and quarterly cash/chip requirements forecast and performed budget variance analysis.
- Looked after the company policies, and procedures, and ensured high standards of customer service.
- Control and supervise spending budget in excess of 1.0M, create an environment of trust and respect.
- Responsible of scheduling staff using budget for man hours.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enhanced sales by implementing merchandising and promotional improvements.
- Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
- Managed special store projects to improve store-wide processes and operations.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
- Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Negotiated and worked with local vendors to keep costs low and build community relations.
- Studied market trends to develop merchandising strategy.
- Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
- Built store brand and achieved strategic business initiatives by working closely with district manager.
- Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Collaborated with HR Manager to recruit and develop personnel and cultivate top performance.
- Reduced shrinkage through proactive inventory management and security-driven approaches.
- Increased store sales by cross-selling complementary items.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained store staff by recruiting, orienting and training employees.
- Supported retail associates to drive quality performance and experiences for guests.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Structured HR consulting services to support clients during organizational developments and changes.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Hired and onboarded team members to meet immediate and expected demand.
- Managed scheduling, training and inventory control.
- Entered employee records, time cards and miscellaneous deductions for payroll.
- Reviewed and approved time cards for processing by payroll department.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
Assistant Business Manager
Army and Air Force Exchange Services
Fort Knox, KY
10.2015 - 01.2018
- Greet visitors and direct them to the appropriate departments or individuals
- Answer telephones and respond to inquiries via telephone or email
- Book meeting rooms, set up conference calls and take messages and minutes during meetings
- Perform administrative tasks, including filing and photocopying
- Write emails, memos and letters
- Implement and/or develop office procedures and record systems
- Manage database entry and client files
- Order and maintain supplies
- Document financial information
- Organize and distribute messages
- Make and confirm travel arrangements
- Prepare and mail outgoing correspondence
- Maintain confidential department files/records
- Perform routine bookkeeping tasks
- Assist with presentations and reports
- Entered and submitted all invoices for payment, cut checks, and sent mailings to vendors
- Manage more than 50 in-bound/out-bound phone calls daily, communicating effectively with customers, vendors, and employees to address their needs
- Completed administrative tasks including data entry with high accuracy and speed, filing documents, organizing and preparing office supplies and professional equipment to ensure smooth daily operation
- Communicated effectively verbally and active listening skills to consumer questions and concerns
- Looked after the company policies, and procedures, and ensured high standards of customer service
- Control and supervise spending budget in excess of 3.0M, create an environment of trust and respect.
- Built thorough knowledge of company's products and services, responded to and solved customer inquiries and problems and won trust and confidence of customer base.
- Cultivated and maintained productive relationships with colleagues, partners, vendors and suppliers and represented company at conferences, trade shows and association meetings.
- Negotiated contract terms and conditions, recommended contractor and subcontractor awards, managed legal paperwork and pinpointed optimum procurement methods.
- Compiled timely business reports, performed market and competitive research, prepared presentations and updated and maintained electronic records with absolute accuracy.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Designed detailed business plans to outline finances, goals and operations of company.
- Directed negotiations and preparation of contracts.
- Analyzed regional market trends to distinguish best courses of action for company.
- Evaluated sales and expense records to adjust policies and procedures.
- Established open door policy to foster environment of respect between employees and management.
- Optimized revenue streams by consistently exceeding client expectations.
- Mitigated financial discrepancies to maintain company's good financial standing.
- Conducted presentations using PowerPoint to provide illustrations and graphs to communicate complex business concepts.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Formed and sustained strategic relationships with clients.
- Identified client business and operational needs and introduced services to provide solutions.
- Implemented effective customer service surveys to encourage feedback.
- Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
- Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Managed daily operations, client relations and IT.
- Oversaw electrical updates, vehicle maintenance, client relations and IT procedures.
- Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
- Supported community outreach initiatives by partnering with local organizations.
- Generated reports detailing project information and predictions.
- Capitalized on existing talent while facilitating recruitment and development of new talent.
- Identified systematic problems and root causes to resolve issues and improve service delivery.
- Represented companies in negotiating contracts and formulating policies with suppliers.
- Led initiative for new purchasing protocol proposal and implementation.
- Introduced new incentive and recognition supplier programs.
- Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
- Located and vetted vendors, established good relationships and negotiated contracts.
- Communicated and liaised with stakeholders, vendors, upper management and peers.
Steward
Aulani, A Disney Resort & Spa
Kapolei, HI
02.2011 - 04.2013
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Consistently offer professional, friendly and engaging service.
- Effectively multitasked within fast-paced environment.
- Assist Food & Beverage Servers in all aspects of the dining experience.
- Assist guests regarding menu items in an informative and helpful way.
- Ensure the proper set up of all side stations in the outlet.
- Have knowledge of beverage lists and promotions.
- Follow outlet policies, procedures and service standards.
- Follow all safety and sanitation policies when handling food and beverage.
- Ensure cleaning schedule is adhered to and to the required standard
- Sweep, mop and polish restaurant Wash down bar; clean and polish equipment
- Clean lights, fans, chairs and tables make sure all areas of the bars and restaurants are clean, including side boards, clean and mop lounge bar and equipment.
- Assist barman with transporting of stock from Department Store Rooms.
- Stock stipulated Food & Beverage areas with ice, as required.
- Make sure bar and restaurant equipment is correctly stored.
- Transport used linen to and from Housekeeping/Laundry for use in Food & Beverage service areas. Stock and tidy up Store Room.
Food Service Worker
DECA Commissary
Scheinfurt , APO
11.2008 - 06.2010
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Cleaned utensils, dishes and glasses for customer use.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Informed customers of deli specials to increase profits.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Labeled bakery items by inputting data into digital weighing machine.
- Cleaned shelves, counters and tables to maintain organized store.
Substitute Teacher
DECA Commissary
Sheweinfurt, APO
09.2008 - 06.2009
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Engaged students in discussions to promote interest and drive learning.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Tutored students individually and in small groups to help with difficult subjects.
- Monitored appropriate use and care of equipment, materials and facilities.
- Prepared objectives and outlines for courses of study.
- Took attendance and maintained attendance records during period as substitute.
- Explained assignments and relayed information from lead teacher.
- Left notes for head teacher about notable students, events and problems.
- Answered student questions about course concepts.
- Led or moderated classroom discussions and guided exploratory thought.
- Operated computers or audio-visual aids to supplement class presentations.
- Attended training and workshops to improve teaching skills.
Finance Officer
Institute of Bank and Commerce
San Juan, PR
09.1996 - 05.2004
- Prepared month-end accruals and necessary journal vouchers to facilitate month-end closing.
- Conducted audit procedures and documented results to evaluate internal control effectiveness.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Worked with senior management to define standards, policies, procedures and organizational enhancements to meet company goals for finance.
- Advised senior management on strategic decisions by developing progress reports on action plans, analyzing effectiveness of internal policies and contributing to development of the President's Strategic Plans for 1999 and 2000.
- Provided financial guidance to students, audited financial aid files, processed veterans' educational benefits and federal and private student loans.
- Interacted with Government financial institutions to ensure compliance with financial regulations, gain approvals for financial aid allowance, and ensure coordinate the grant approval process between Government and University.
- Reported financial and procedural issues to management to mitigate any issues within the Financial Aid process.
- Controlled cash flow by identifying high risk and past-due accounts, established and monitored individual budgets and performed Accounts Receivable reconciliation.
- Conducted class orientations specializing in Federal Student Loans and various Grants and Scholarships.
- Review outgoing correspondence for conformance with regulations, grammar, format, and command policies.
- Maintain the calendar and based on the knowledge of the office workload and current issues of importance and schedules appointments and meetings.
- Provide office automation supporting the division and subordinate branches.
- Maintain several tracking systems using spreadsheet capability provided by software packages
- Validates, monitors, controls, and maintains accounting transactions and accounting records for chapter 13 accounts.
- Created financial management mechanisms to minimize financial risk to business.
- Advised customers of necessary actions and strategies for debt repayment.
- Processed payments over phone and set up recurring drafts.
- Reviewed accounts to determine payment plan compliance.
- Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Negotiated credit extensions and waivers when necessary.
- Monitored overdue accounts using automated information systems.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Secured payments by following up with customers which disregarded promise to pay.
Education
Associate of Arts - Integral Banking
Institute of Bank And Commerce
San Juan, PR09.1997
Skills
- PC Proficient
- Technologically Savvy
- Sensitive Material Handling
- Transporting Files
- Mail Management
- Accounting Skills
- Report Analysis
- Back Office Operations
- Sales Plan Implementation
- Proposal Writing
- Timeline Planning and Management
- Meeting Planning
- Accounting Support
- Data Entry Documentation
- Travel Administration
- Recordkeeping and Bookkeeping
- CRM and Office Management Software
- Records Management Systems
- Supply Inventory Control
- Multitasking and Time Management
- Microsoft Office
- Document and File Management
- Memo Preparation
- 10-Key Proficiency
- Types 49 WPM
- Inventory Systems
- Research and Analytical Skills
- Appointment Coordination
- Multi-Line Telephone Systems
- Meticulous Attention to Detail
- Schedule Management
Languages
Spanish
Native/ Bilingual
Certification
- Certified Federal Acquisition (FAR-COR) - 2023
- Certified ServSafe Manager, Army and Air Force Exchange - 2016
- Certified Retail Management, Army and Air Force Exchange - 2016
Timeline
Administrative Support Assistant
Veterans Affairs Medical Center
10.2022 - Current
Food Service Worker
Veterans Affairs Medical Center
06.2022 - 10.2022
Retail Manager
Army and Air Force Exchange Services
01.2018 - 12.2020
Assistant Business Manager
Army and Air Force Exchange Services
10.2015 - 01.2018
Steward
Aulani, A Disney Resort & Spa
02.2011 - 04.2013
Food Service Worker
DECA Commissary
11.2008 - 06.2010
Substitute Teacher
DECA Commissary
09.2008 - 06.2009
Finance Officer
Institute of Bank and Commerce
09.1996 - 05.2004
Associate of Arts - Integral Banking
Institute of Bank And Commerce
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