Iris Wallace
Summary
Hardworking Inventory Control Specialist with a background of years of training experience seeking an opportunity to advance to Training Specialist with the TOM Team.
Overview
8
8
years of professional experience
Work History
ICQA Associate
Target
07.2021 - Current
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Communicated with management about potential inventory risks to fulfill orders on time.
- Conducted periodical cycle counts to prevent potential inventory issues.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
Benefits Specialist
Conduent, Inc
02.2020 - 03.2021
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
ICQA Problem Solver
Amazon
04.2017 - 02.2020
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Developed materials to educate staff on proper inventory management techniques.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
Barista Trainer
Starbucks
10.2015 - 06.2017
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Education
Bachelor of Arts - Psychology
Rutgers University
Camden, NJBachelor of Science - Atmospheric Sciences And Meteorology
Oregon State University
Corvallis, OR05.2026
Skills
- Training Program Development
- Problem Solving
- Attention to Detail
- Emotional Intelligence
- Time Management
Timeline
ICQA Associate
Target
07.2021 - Current
Benefits Specialist
Conduent, Inc
02.2020 - 03.2021
ICQA Problem Solver
Amazon
04.2017 - 02.2020
Barista Trainer
Starbucks
10.2015 - 06.2017
Bachelor of Arts - Psychology
Rutgers University
Bachelor of Science - Atmospheric Sciences And Meteorology
Oregon State University
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