Iris Zafra
Riverdale Park,MD
Summary
Bilingual (English/Spanish) professional with experience in customer service, office administration, and data entry. Skilled in managing schedules, handling inquiries, and maintaining accurate records while delivering a positive and professional client experience.
Overview
6
6
years of professional experience
Work History
Customer Operations Supervisor
Rekor Systems Inc
Columbia, MD
12.2023 - 06.2025
- Coordinated team schedules, internal communications, and cross-departmental requests to support daily operations.
- Managed digital filing systems, incoming mail, and documentation to maintain efficient office workflow.
- Responded to external client inquiries via phone and email, providing assistance and routing requests appropriately.
- Prepared reports, correspondence, and training guides using Microsoft Word, Excel, Outlook, and Adobe Acrobat.
- Provided administrative coverage during supervisor absences to maintain communication and workflow continuity.
Client Services & Support Associate
Rekor Systems Inc
Columbia, MD
08.2021 - 12.2023
- Acted as the first point of contact for customers, providing bilingual (English/Spanish) assistance via phone and email.
- Performed data entry, updated records, and maintained accurate customer documentation between calls.
- Assisted clients with account updates, documentation, and inquiries while maintaining confidentiality.
- Balanced high-volume workload while ensuring attention to detail, organization, and professionalism.
Interpreter
Prince George's County Public Schools
Prince George's County, MD
08.2019 - 06.2021
- Scheduled and coordinated interpretation sessions across multiple locations, often managing back-to-back appointments.
- Facilitated communication between staff and non-English-speaking families during meetings and school events.
- Maintained confidentiality in sensitive discussions involving student records and family matters.
- Supported staff and administration with clear and accurate communication in English and Spanish.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Adelphi, MDTimeline
Customer Operations Supervisor
Rekor Systems Inc
12.2023 - 06.2025
Client Services & Support Associate
Rekor Systems Inc
08.2021 - 12.2023
Interpreter
Prince George's County Public Schools
08.2019 - 06.2021
Bachelor of Science - Business Administration
University of Maryland Global Campus
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Adobe Acrobat
- Attention to Detail
- Time Management & Multitasking
- Team Collaboration & Communication
- Customer Service & Client Support
- Data Entry & Record Management