Irisa Sufa

Overseeing the daily operations of the Cabin Services Department across both International and Domestic sites
Evaluating performance and closely monitoring the attendance of 200 employees in strict adherence to the company's established policies and standards
Cultivating positive relationships with the Service Employees International Union, diverse vendors, and clients.

Representing the company in meetings and
daily conference calls.
Identifying and addressing safety-related concerns by leading safety committee meetings, creating compelling content for the safety corner, developing
informative safety videos, conducting safety and security audits, overseeing on-the-job injury management, safety incident reporting and actively contributing to the development and execution of safety enhancements
Coordinating, developing, and participating in ongoing training, being an effective facilitator by guiding learners how to accomplish training objectives
Successfully implemented Security Discrepancy Training for Dispatchers/Tower Coordinators which have yelled remarkable results

Fulfilling various additional roles as assigned and seamlessly stepping into alternate positions when employees are absent. This includes roles such as
International Supervisor, Opening and Closing Domestic Supervisor, Dispatcher, Hot Shot Coordinator, Team Lead, and Office Manager

mtsManaging the dynamic and challenging environment of airport operations effectively

Clear and concise communication to relay assignments and updates to Cabin Services staff

Flight coordination and Routing management to ensure the seamless flow of the operation

Maintaining effective and clear communication with airport authorities, management to ensure the optimum outcomes for the operation

Coordinating rapid response efforts in the event of unexpected incidents

Maintaining professional relationships with multiple airline clients and vendors to ensure smooth operation

IElement

d aDeveloping and communicating staffing schedules for efficient operation

Maintaining and monitoring employee database

Settings up and conducting interviews, following up with potential candidates for necessary documents

Preparing daily shift reports and incidents/ event occurrence reports

Coordinating meetings and appointments between staff and the customers

Maintaining an efficient work environment by creating an effective routine, concentrating on the tasks

Supervising/ coaching/ mentoring office staff to ensure maximum productivity

Keeping a draft of new contracts, onboarding processes

Keeping