IRIS D MORALES
Mount Laurel,NJ
Summary
Hardworking and Highly-motivated employee with desire to take on new challenges, customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Limo Driver/Truck Driver Helper
GASELA TRUCKING AND LIMO INC
North Brunswick, NJ
06.2017 - 12.2022
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.
- Responded to specific locations at designated times to handle customer reservations.
- Transported high-value clients with professionalism and discretion.
- Followed safety regulations and state laws governing vehicle operation.
CUSTOMER SERVICE/WAREHOUSE WORKER
ANNA’S CARGO EXPRESS
West New York, NJ
07.2014 - 04.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Education
High School Diploma -
MARCUS GARVEY HIGH SCHOOL
Newark, NJ06.1998
Skills
- Loading and Unloading
- Willing to Learn
- Storage Area Maintenance
- Standards Compliance
- Traffic Laws and Regulations
- Passenger Comfort
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Verbal and Written Communication
- High-Energy Attitude
- Shipping and Receiving Understanding
- Supply Ordering
- Picking and Packing
- Damage Reports
- Work Order Following
Languages
Spanish
Native/ Bilingual
Timeline
Limo Driver/Truck Driver Helper
GASELA TRUCKING AND LIMO INC
06.2017 - 12.2022
CUSTOMER SERVICE/WAREHOUSE WORKER
ANNA’S CARGO EXPRESS
07.2014 - 04.2017
High School Diploma -
MARCUS GARVEY HIGH SCHOOL
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