Irish Dacumos
Oakley,CA
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 2 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
5
5
years of professional experience
Work History
Evening Cashier
Grocery Outlet Bargain Market
Oakley
05.2024 - Current
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Associate Lead Supervisor Closed Due to Bankcrupcy
Rite Aid
Martinez
08.2022 - 06.2024
- Loaded and unloaded pallets from trucks using a pallet jack.
- Organized warehouse shelves according to established guidelines.
- Stacked empty pallets in designated areas for reuse or recycling.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Discounted purchases by scanning and redeeming coupons.
- Verified accuracy of price tags on merchandise.
- Attached security tags to high-value items as needed.
Associate
Amazon
South San Francisco, CA
10.2020 - 05.2022
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Established and maintained good relations with customers, vendors and transport companies
- Received deliveries, scanned packages and updated orders in internal database
- Recognized defective material and reported issues to management
- Staged and sorted multiple types of products for loading
- Generated warehouse shipping documents, packing lists and invoices
- Monitored work areas for cleanliness and functionality and removed obstacles for safety
- Managed warehouse system updates to increase productivity and reduce errors.
Associates
Kohls Department Store
Daly City, CA
10.2019 - 01.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application
- Answered incoming telephone calls to provide store, products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Offered product and service consultations and employed upselling techniques
- Built trusting relationships with customers by making personal connections
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained inventory records and updated information regarding stock availability in the computer system.
Noonyard
Jefferson Elementary School District
Daly City, California
09.2019 - 12.2020
- Engaged children in interactive activities and organized arts and crafts, sports games and field trips
- Created and implemented developmentally-appropriate instructional and activity plans to promote learning
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
- Helped participants enjoy activities while ensuring adherence to protocol
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Education
High School Diploma -
Jefferson High School
Skills
- Customer Service
- Cash Handling
- Cooperative Attitude
- Reliable and Responsible
- Detail-Oriented
- Cleaning and Sanitizing
- Problem-Solving
- Honest and Ethical
- Policies and Procedures
- Sweeping and Mopping
- Credits and Refunds
- Payment Processing
- Product Scanning
- Product Recommendations
- ID Verification
Accomplishments
Recognized as Employee of the month outstanding performance and team contributions.
Timeline
Evening Cashier
Grocery Outlet Bargain Market
05.2024 - Current
Associate Lead Supervisor Closed Due to Bankcrupcy
Rite Aid
08.2022 - 06.2024
Associate
Amazon
10.2020 - 05.2022
Associates
Kohls Department Store
10.2019 - 01.2021
Noonyard
Jefferson Elementary School District
09.2019 - 12.2020
High School Diploma -
Jefferson High School
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