Summary
Overview
Work History
Education
Skills
Certification
Timeline
LEADERSHIP
REFERRED BY:
Generic
Irish Estiler

Irish Estiler

14 Kathryn Pl Bergenfield,NJ

Summary

Results-driven professional with a strong background in team leadership and quality assurance, dedicated to enhancing productivity and fostering excellence within dynamic organizations. Proven ability to implement effective strategies that streamline processes and elevate team performance. Committed to cultivating a collaborative work environment that encourages innovation and continuous improvement. Expertise in driving operational success and achieving organizational goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Specialtyrx
06.2025 - Current


  • Ensure proper storage of medications according to manufacturers' requirements and organizational policies.
  • We handle receiving packages to the pharmacy and office location, managing supplies necessary for pharmacy operations, and printing and applying shipping labels for outgoing prescription packages.
  • Prepare patient orders under the supervision of pharmacists and staff pharmacists. We work with other key pharmacy departments to guide patient orders from receipt to completion and shipping.

Team Leader

Global Diabetes AdaptHealth Healthcare Services INC.
12.2022 - 03.2023
  • Managed team performance, coordinated projects, and ensured safety compliance while providing coaching and guidance to deliver exceptional customer service.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Monitors daily tasks – both pending and completed and team’s daily productivity and accuracy.
  • Updates of daily reminders to ensure that the team is guided accordingly.
  • Auditing calls to ensure customer interactions are aligned with business goals and to confirm if the agents adhere to the standards set by the management.
  • Voiding sales orders due to error and untouched items beyond 14 days (about 2 weeks). Taking Supervisor calls.
  • Deliver monthly business report to onshore leaders providing real data to help leaders make choices based on current trends and performance at the same time to spot opportunities.
  • Order taking from individual patients, rehabs and nursing facilities from incontinence, Respiratory health and diabetes health.

Customer Service Representative

Sprint EPerformax Contact Center
06.2018 - 11.2022
  • To provide customer assistance, technical support, sales services, and retention efforts to ensure customer satisfaction and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

T-Mobile Teletech
07.2017 - 04.2018
  • We handled customer concerns, offered sales, and provided technical support.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Technical Support Representative

Comcast Convergys
04.2013 - 05.2017
  • Performed device repairs and troubleshooting while upselling products and services.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Technical Support Representative

SiriusXM APAC
04.2011 - 06.2012
  • Rectify customer issues and identified opportunities to upsell products and services.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Workforce RTA / Telemarketer

Timeshare One Global Contact Center
05.2008 - 11.2008
  • Managed staff scheduling, generated reports, ensured compliance, and monitored labor performance and timekeeping.
  • Contact potential customers to introduce products or services and generate leads.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Education

Associate - Health and Science Education

Far Easter University
01.2008

High-school Diploma - undefined

Children of Mary Immaculate College
01.2006

Skills

  • Performance Evaluation
  • Team Management
  • Leadership
  • Sales Strategy
  • Customer Service
  • Technical Support
  • Problem-solving
  • Conflict Resolution

Certification

  • Global Communications Training (CGMA) – 2018-08
  • HIPPA Certified- 2025-01

Timeline

Pharmacy Technician

Specialtyrx
06.2025 - Current

Team Leader

Global Diabetes AdaptHealth Healthcare Services INC.
12.2022 - 03.2023

Customer Service Representative

Sprint EPerformax Contact Center
06.2018 - 11.2022

Customer Service Representative

T-Mobile Teletech
07.2017 - 04.2018

Technical Support Representative

Comcast Convergys
04.2013 - 05.2017

Technical Support Representative

SiriusXM APAC
04.2011 - 06.2012

Workforce RTA / Telemarketer

Timeshare One Global Contact Center
05.2008 - 11.2008

High-school Diploma - undefined

Children of Mary Immaculate College

Associate - Health and Science Education

Far Easter University

LEADERSHIP

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

REFERRED BY:

Jacqueline Miranda

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