Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irish Remby

San Jacinto,CA

Summary

I have a bachelor's in healthcare administration looking for a new opportunity to establish a long-term career. I am compassionate about the work that I do. I truly believe there is always room for learning, facing new challenges each day, and helping people accomplish their goals whether big or small. I am motivated to join a new team to continue growth as an individual to help the community.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Banner Health
07.2021 - Current
  • Verify Insurance policies; Medicare, Medicaid, ACHCCCS, BCBS, Aetna, etc..
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided expert consultation in high-profile cases, leading to the development of effective investigative strategies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed rx requests for resupply.
  • Assisted clients in understanding insurance coverage for durable medical equipment purchases, resulting in increased accessibility to necessary items.
  • Enhanced customer satisfaction by providing timely and accurate information on medical equipment features, benefits, and usage.

Administrative Manager

Everest Home Healthcare Solutions
03.2021 - 07.2021
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Oversaw the recruitment, hiring, orientation, and ongoing professional development of a diverse team of skilled healthcare professionals.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Coordinated with other caregivers to provide seamless assistance transitions between shifts or visits.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Administrative Assistant

Everest Home Health care Solutions
05.2019 - 03.2021

Caregiver

Affinity Family Care
06.2017 - 05.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.

Assistant

Private Childcare
09.2013 - 06.2017
  • Enhanced child development by implementing age-appropriate activities and games.
  • Encouraged early literacy skills by reading stories aloud, engaging children in conversation about books, and introducing new vocabulary words regularly.
  • Developed strong relationships with families, establishing trust through open communication and genuine care for each child''s wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.

Education

Health Care Administration Bachelors -

Health Care Administration Associates -

Skills

  • Use of computer programs; Outlook, Microsoft, Excel
  • Health care administration
  • Written/Verbal communication
  • Problem solving
  • Multitasking
  • Team leadership
  • Active listening
  • Building rapport
  • Medical terminology knowledge

Timeline

Customer Service Representative

Banner Health
07.2021 - Current

Administrative Manager

Everest Home Healthcare Solutions
03.2021 - 07.2021

Administrative Assistant

Everest Home Health care Solutions
05.2019 - 03.2021

Caregiver

Affinity Family Care
06.2017 - 05.2019

Assistant

Private Childcare
09.2013 - 06.2017

Health Care Administration Bachelors -

Health Care Administration Associates -

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Irish Remby