Irish Terrell
Stockbridge,GA
Summary
I have a certificate for the Hippa and bloodborn pathogen training am certified in both . Iam very confident in everything I do .
Overview
1
1
Certification
13
13
years of professional experience
Work History
Home Health CNA
Chardon Homehealth Services
Atlanta, GA
02.2026 - 06.2026
- Provided compassionate personal care to clients, enhancing their daily living activities and overall well-being.
- Assisted clients with mobility and transfers, ensuring safety and comfort during all procedures.
- Monitored vital signs and reported changes in health status to nursing staff for timely interventions.
- Developed individualized care plans in collaboration with healthcare teams to meet client needs effectively.
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed patient inquiries and resolved issues using electronic health record systems.
- Developed training materials for new hires, enhancing onboarding efficiency and consistency in service standards.
- Streamlined processes for handling patient complaints, improving resolution times and satisfaction rates.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Customer Service Representative/ CNA
Omicof Homehealth Services
Tucker, GA
06.2017 - 02.2026
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in training new staff to enhance service quality and operational efficiency.
- Streamlined customer service processes to improve response times and satisfaction rates.
- Collaborated with healthcare teams to coordinate patient care and address service concerns promptly.
Customer Service Representative / CNA
Amcus Homehealth Services LLC
Tucker, GA
07.2013 - 06.2017
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Facilitated patient onboarding processes, ensuring accurate documentation and timely service initiation.
- Collaborated with healthcare providers to coordinate care plans tailored to individual client needs.
- Trained new team members on company policies, customer service protocols, and software systems.
Education
Certified Nurse Asst -
Caregivers Solution
Stone Mtn ,GaSkills
- Alzheimer's care
- Transfer techniques
- Dressing assistance
- Catheter care
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Certification
- CNA - Certified Nurse Assistant
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Home Health CNA
Chardon Homehealth Services
02.2026 - 06.2026
Customer Service Representative/ CNA
Omicof Homehealth Services
06.2017 - 02.2026
Customer Service Representative / CNA
Amcus Homehealth Services LLC
07.2013 - 06.2017
Certified Nurse Asst -
Caregivers Solution
Hippa and Bloodborn Pathogen
Iam certified in Hippa and Bloodborn pathogen training.