Irisha Boxley
Jamesburg,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Resourceful Warehouse Supervisor with years of experience directing warehouse operations.
Overview
26
26
years of professional experience
Work History
Warehouse Supervisor
Port Jersey Logistics
01.2019 - 04.2024
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Kept detailed records of inventories and merchandise inventory transactions.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Worked flexible hours across night, weekend, and holiday shifts.
Dispatcher Clerk
Waste Managment
11.2016 - 12.2019
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Fostered positive working relationships among team members by promoting open communication and collaboration.
- Increased accuracy of resource allocation through diligent monitoring and updating of inventory records.
- Collaborated with management teams on strategic planning initiatives for resource allocation, scheduling optimization, and procedural improvements.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Directed dispatching, routing, and tracking fleet vehicles.
Call Center Clerk
Allegheny County Public Works
08.2013 - 09.2015
- Maintained customer records by updating account information.
- Proactively identified opportunities for upselling or cross-selling products, driving additional revenue growth for the company.
- Maintained detailed records of customer information, ensuring confidentiality and proper use of sensitive data.
- Navigated challenging situations calmly, demonstrating empathy towards frustrated customers while finding suitable resolutions promptly.
- Collaborated with team members to achieve target KPIs and consistently exceed performance goals.
- Achieved high first-call resolution rates by actively listening to customer concerns and quickly identifying appropriate solutions.
- Developed strong rapport with customers, promoting trust and loyalty through genuine care and attention.
- Handled escalated calls professionally, working closely with supervisors to find appropriate solutions for complex issues.
- Responsible for answering calls in a timely and professional manner,coordinating and accurately entering data in CITYWORKS.
- Performed primary clerical and administrative functions for the Public works call center.
Community Resource Worker, Maternal Child Health
Allegheny County Health Department
08.1998 - 09.2013
- Collaborated with team members on implementing outreach strategies aimed at increasing public awareness about available resources.
- Increased client satisfaction by providing personalized assistance in navigating complex service systems.
- Boosted program participation rates by designing engaging promotional materials and conducting targeted outreach efforts.
- Streamlined resource allocation for the community, efficiently managing a referral database and connecting individuals to appropriate services.
- Help reduce infant mortality rate in lower social economic communities.
- Established trust with diverse clientele by providing empathetic and non-judgmental support during challenging situations.
- Ensured timely response to crises within the community through coordination of emergency assistance efforts with local partners.
- Provided ongoing education to community members on relevant topics such as financial literacy, health management, and housing rights.
- Assisted in grant writing efforts, securing funding for vital programs serving the community''s most vulnerable populations.
- Identified service gaps within the community and advocated for policy changes that address these deficiencies.
- Facilitated regular meetings amongst partner agencies to foster collaboration and information sharing among service providers.
- Improved community access to resources through developing comprehensive guides and directories.
- Supported clients'' well-being by assessing their needs and connecting them with relevant resources, such as housing assistance or mental health services.
- Delivered exceptional case management support for clients, addressing any barriers they faced when accessing needed resources.
- Strengthened partnerships with local organizations, collaborating on initiatives to address community needs effectively.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
- Educated young people about strategies for driving discussions and promoting social changes.
- Tracked service activities and outcomes against outlined plans and goals.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Education
High School Diploma -
Thomas Jefferson High School
Jefferson, PA08.1991
Skills
- Warehouse Operations
- Team player
- Goal oriented
- Warehouse Safety
- Quality Checks
- Warehouse Logistics
- Employee Motivation
- OSHA Compliance
- Problem-Solving
- Teams
- Microsoft office
Timeline
Warehouse Supervisor
Port Jersey Logistics
01.2019 - 04.2024
Dispatcher Clerk
Waste Managment
11.2016 - 12.2019
Call Center Clerk
Allegheny County Public Works
08.2013 - 09.2015
Community Resource Worker, Maternal Child Health
Allegheny County Health Department
08.1998 - 09.2013
High School Diploma -
Thomas Jefferson High School
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