Irish Ann Leach
Milford,Ohio
Summary
Committed individual with a history of meeting company needs with consistent and organized practices. Skilled in working with resilience under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented, decisive nature with sound judgment, good multitasking abilities and self-motivated nature.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
RYZE Superfoods
Boston, MA
08.2023 - 02.2024
- Handled customer inquiries via email, providing prompt and courteous support.
- Updated website content with new products or services offered by the company through Shopify.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer feedback surveys to identify areas needing improvement in service delivery.
- Provided email support to queries that have a potential to be escalated to Better Business Bureau
- Prepared and edited documents, including reports, presentations, and spreadsheets.
- Performed data entry tasks, ensuring high levels of accuracy and efficiency.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
HR Assistant
Amazon
Philippines
10.2021 - 06.2023
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Organized new employee orientation schedules for new hires.
- Facilitated new hire orientations and employee training sessions.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Assisted with planning, organizing and coordinating company events.
- Coordinated with department heads to ensure compliance with corporate policies and procedures.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Responded to internal and external HR-related inquiries or requests.
- Assisted in conflict resolution processes and acted as a liaison between employees and management.
Customer Service Representative
Amazon
Philippines
09.2019 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Science - Secondary Education, Major in Mathematics
Cebu Technological University
Philippines04-2018
Skills
- Conflict Management
- Time Management
- Microsoft Office expertise
- Graphic Design
- CRM software proficiency
- Layout Design
- Project management abilities
- Complex Problem-Solving
- Employee Relations
- Meeting Preparation
- Diversity awareness
- HR Policies Compliance
- Administrative Support
- New Hire Orientation
- Team Player
- Human Resources Support
- Word Processing
- Excellent Communication
- Calendar Management
- Spreadsheet Management
- Issue Research
- Data Entry
- Customer Service
Accomplishments
Cum Laude
Dean's Lister
Top Performer
References
References available upon request.
Timeline
Virtual Assistant
RYZE Superfoods
08.2023 - 02.2024
HR Assistant
Amazon
10.2021 - 06.2023
Customer Service Representative
Amazon
09.2019 - 10.2021
Bachelor of Science - Secondary Education, Major in Mathematics
Cebu Technological University
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