Iris Isoa
Property Management
Los Angeles,CA
Summary
Dynamic and accomplished Property Manager with over 10 years of expertise in property management and tenant relations. Proven track record of maintaining high occupancy rates, ensuring resident satisfaction, and delivering operational excellence. Proficiency in industry-leading tools such as YARDI and AppFolio, combined with exceptional communication and passionate dedication to creating thriving tenant communities and ensuring seamless property operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ON-SITE PROPERTY MANAGER
Flint Rock Management Inc.
01.2022 - Current
- Communicated effectively with owners, residents, and on-site associates
- Scheduled and coordinated contractors for timely maintenance interventions
- Conducted regular property inspections, identifying issues proactively to maintain safety and compliance standards.
- Conducted regular job site observations, providing direction to all general contractor personnel
- Coordinated move-in and move-out processes, minimizing vacancies and maximizing rental income.
- Avoided construction delays by efficiently managing timely site inspections
- Established strong relationships with vendors and contractors, negotiating service agreements that improved cost efficiency.
- Coordinated appointments to showcase marketed apartments
- Analyzed financial reports to optimize budgeting processes, resulting in more effective resource allocation across properties.
- Oversaw maintenance staff, coordinating repairs and improvements to enhance property value and tenant experience.
PROPERTY MANAGER/PROPERTY COORDINATOR
CIM GROUP
01.2019 - 01.2022
- Prepared properties transitioning from development to operational readiness
- Coordinated all administrative duties across four properties under management
- Processed tax, insurance, lease, rent, and other billings for tenants efficiently
- Monitored rent collections proactively to ensure timeliness
- Organized and maintained comprehensive filing systems for management documentation
- Prepared and issued timely expense billings for labor, plumbing, electrical, and other services for tenants
- Drafted and executed vendor contracts while maintaining quality management
- Processed invoices in Nexus Systems accurately
- Managed Move-In residents in Yardi, ensuring all necessary paperwork was submitted and accurately completed
- Facilitated Move-Out processes in Yardi, processing all necessary documents and ensuring proper deposit accounting
- Prepared and distributed resident letters efficiently
- Compiled and sent out monthly delinquency reports for tenant accounts
- Coordinated engaging resident events to foster community
- Maintained an up-to-date tenant database, including emergency contact numbers
- Prepared and updated property management reports on a regular basis
- Processed claims assignments and referrals efficiently
- Assisted and supported customers in property dealings comprehensively
PROFESSIONAL VOCALIST
EL-LIVE PRODUCTIONS LLC
01.2014 - 01.2018
- Delivered the joy of live music to audiences worldwide
- Performed six nights a week across Asia and the United Arab Emirates, including locations such as Shenzhen, Abu Dhabi, Seoul, Beijing, Malaysia, and Bangkok
- Embraced diverse cultures, creating connections with people from various backgrounds
- Shared heartfelt performances, utilizing the gift of music to engage audiences globally
- Performed multiple sets each night, each ranging from 30 to 45 minutes
- Conducted vocal and dance rehearsals with fellow band members to ensure dynamic performances
- Adapted setlists to match the energy and vibe of the crowd at different venues
- Managed wardrobe and maintained the overall look and style of the band
- Coordinated flight arrangements and itineraries for all band members, ensuring seamless transitions for each performance
ASSISTANT PROPERTY MANAGER
Hidden Colony Apartment Homes
01.2012 - 01.2014
- Directed the collection of monthly rental fees and payments
- Maintained up-to-date knowledge of market trends and competitor properties
- Ensured the execution of effective resident retention plans
- Coordinated all resident events, activities, and newsletters to foster community engagement
- Communicated with residents to resolve rental, management, and maintenance issues promptly
- Responsible for monthly resident retention reporting, advertising reports, and devising innovative marketing strategies
LEASING CONSULTANT
Hidden Colony Apartment Homes
01.2010 - 01.2012
- Completed leasing packages for all rentals, consistently maintaining an occupancy rate above 85%
- Contributed to the development of marketing plans and created compelling Internet and print advertisements
- Performed essential administrative duties, including rent collection, tenant communications, and property facility maintenance
- Addressed and resolved tenant complaints effectively, documenting actions taken
- Greeted, pre-qualified, and followed up with prospective tenants, efficiently processing eligible applications
- Maintained units to ensure market readiness, coordinating and conducting apartment tours, while highlighting properties' selling features and amenities
- Coordinated move-ins and move-outs, ensuring maximum service satisfaction for tenants
- Drafted and submitted work order requests to the maintenance department, following up on progress with residents
CONTENT DEVELOPMENT SPECIALIST
INSTAWARES
01.2008 - 01.2010
- Ensured product information accuracy to drive sales effectively
- Systematically inputted and organized data in daily and weekly progress reports using Excel spreadsheets
- Communicated effectively with vendors to ensure satisfaction and foster repeat business
BUSINESS SALES REPRESENTATIVE
NOVA INFORMATION SYSTEMS
01.2007 - 01.2008
- Closed sales by establishing rapport and credibility with potential customers through exceptional product knowledge and understanding of their needs
- Secured new clients by diligently contacting and following up with all leads and referrals
- Met and exceeded sales quotas by implementing upselling strategies to upgrade merchant equipment
Education
Bachelor of Arts - Communication
Kennesaw State University
Kennesaw, Ga, USA05.2008
Skills
- YARDI software expertise
- AppFolio expertise
- Microsoft Office XP expertise
- Invoice tracking and processing
- Licensed real estate professional
- Online community interaction
- Property marketing expertise
- Fair housing policy adherence
- Skilled in optimizing lease-up processes for new properties
- Multi-family property management
- Vendor management
- Efficient rent collection
- Property Oversight
- Effective organizational skills
- Property tour coordination
- Lease administration and renewals
- Performing detailed building inspections
- Effective communication skills
- Strong attention to detail
- Innovative problem-solving
- Tenant relations
- Creative and adaptable
Certification
- Real Estate License - 07/01/2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ON-SITE PROPERTY MANAGER
Flint Rock Management Inc.
01.2022 - Current
PROPERTY MANAGER/PROPERTY COORDINATOR
CIM GROUP
01.2019 - 01.2022
PROFESSIONAL VOCALIST
EL-LIVE PRODUCTIONS LLC
01.2014 - 01.2018
ASSISTANT PROPERTY MANAGER
Hidden Colony Apartment Homes
01.2012 - 01.2014
LEASING CONSULTANT
Hidden Colony Apartment Homes
01.2010 - 01.2012
CONTENT DEVELOPMENT SPECIALIST
INSTAWARES
01.2008 - 01.2010
BUSINESS SALES REPRESENTATIVE
NOVA INFORMATION SYSTEMS
01.2007 - 01.2008
Bachelor of Arts - Communication
Kennesaw State University