Iris Janel Diaz
Athletic Administrative Assistant
McAllen
Summary
Detail-oriented and dedicated professional with a proven track record of delivering exceptional customer service in dynamic, fast-paced environments. Strong decision-making skills and keen attention to detail facilitate effective management of multiple concurrent tasks while ensuring seamless operations. A solid background in office management, scheduling, and effective communication enhances team collaboration and adaptability to evolving organizational needs. Recognized for reliability and commitment to fostering a positive work environment, consistently contributing to the achievement of organizational goals while excelling in roles within athletic departments.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Athletic Administrative Assistant
Boys and Girls Club of McAllen
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Addressed IT issues by coordinating with Director of Operations support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted in preparation of registration reports, gathering data that contributed to budgeting accuracy.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Assisted in managing scheduling for Sports Department team, balancing complex calendars to ensure optimal use of time.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Liaised between parents, coaches and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assists parents with registering children into the sports program.
- Ensures scholarships are accurately maintained with the proper documentation. Reconciles to amount allotted.
- Reconciles daily entry into Salesforce. Submits documentation to the business office for review and auditing.
- Maintains master schedule of club activities and events, collecting, and disseminating information to Club staff, volunteers, members, and families as instructed.
- Assisted in recruiting, training, supervising, directing and evaluating staff.
- Assisted in creation and planning of end of season tournament brackets.
- Assisted coordinators in roster creation and preparing for each season
- Assisted in preparation of shirt orders for Elevate seasons
- Assisted in communication with MISD coaches for Elevate program
- Assists in creation of promotional flyers through Canva when needed
- Process Refund requests for Sports department
Provider
Happy Valley Home Health Care
09.2016 - 02.2020
- Support and assists patient by providing housekeeping, running errands, and personal services, such as, bathing, dressing, and grooming.
Medical Assistant Externship
Dr. Alcides Amador
09.2019 - 10.2019
- Phlebotomy, EKGs, urinalysis, vitals, electronic medical records, answered telephones, filing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Client Care Representative
Maximus Inc.
08.2014 - 11.2018
- Answered inbound, customer service calls for individuals seeking to obtain government benefits such as Medicaid/CHIP. Accessed, read, and interpreted customers and provider data elements. Documented all customer encounters in clear and concise logs. Followed HIPPA policy.
Preferred Client Representative
Atento
06.2012 - 09.2014
- Kept equipment operational by following established procedures; reporting malfunctions. Updated job knowledge by participating in educational opportunities. Enhanced organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments. Was promoted twice.
- Collaborated with team members to provide seamless service to preferred clients, ensuring satisfaction and retention.
- Conducted regular outreach to preferred clients, maintaining open lines of communication and proactively addressing potential issues.
Sales Associate
Sally Beauty Supply
01.2011 - 07.2011
- Greeted customers when they would walk into our place of business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
To-Go/Server/Bartender
Pappadeaux Seafood Kitchen
07.2010 - 01.2011
- Checked the identification of customers to verify age requirements. Cleaned glasses, utensils, and bar equipment. Stocked bar related supplies. Cleaned bars, work areas, and tables. Was promoted from a To-Go server to a server then a bartender in a week.
Education
Medical Assistant Certified -
The College of Health Care Professions
McAllen, TX10.2019
High School Diploma - undefined
McAllen High School
McAllen, TX01.2010
Skills
- Proficient in Microsoft office
- Bilingual in English and Spanish (speak fairly and still learning)
- Excellent communication skills
- Administrative support
- Data entry
- Computer skills
- Customer service
- Problem-solving
- Time management
- Office management
- Scheduling and calendar management
- Multi-line telephone systems
- Complex Problem-solving
Certification
Nationally Registered Certified Medical Assistant, The College of Health Care Professions 10/2019
Timeline
Athletic Administrative Assistant
Boys and Girls Club of McAllen
04.2022 - Current
Medical Assistant Externship
Dr. Alcides Amador
09.2019 - 10.2019
Provider
Happy Valley Home Health Care
09.2016 - 02.2020
Client Care Representative
Maximus Inc.
08.2014 - 11.2018
Preferred Client Representative
Atento
06.2012 - 09.2014
Sales Associate
Sally Beauty Supply
01.2011 - 07.2011
To-Go/Server/Bartender
Pappadeaux Seafood Kitchen
07.2010 - 01.2011
High School Diploma - undefined
McAllen High School
Medical Assistant Certified -
The College of Health Care Professions