Iris L. Carter

• Provided administrative guidance to Children's Crisis Intervention Services (CCIS), Intermediate Inpatient Units (IIU), and Intensive Residential Treatment Services (IRTS) supervisors and employees, including interpretation of rules and regulations on personnel, fiscal, and other administrative requirements. Served as formal liaison between divisions and public and provided social service delivery systems by providing leadership and expertise for managing children's mental health services for over 5000 youth. Planned, coordinated, and implemented quality management and improvement programs for CSOC regarding CCIS psychiatric unit and IRTS residential programs. Monitored and aided with quality assurance and compliance functions. Provided consultation and direction to ensure programs and services were implemented at highest standards, and patients received highest level of care. Ensured policies and procedures were monitored and updated to include regulatory changes. Complied with applicable laws and regulations and ensured facilities adhered to rules and proposed legislation about various human service initiatives, including children's services, welfare, Medicaid, unified mental health services, and cognitively impaired. Strategically planned methods to achieve operational goals and targets. Investigated, provided, and submitted information about unusual events and complaints to division and Department of Health. Supervised auditing team. Facilitated identification of conflicting policy mandates between and among divisions; documented problems caused by conflicts or situations where written policy excludes otherwise eligible persons from receiving services; identified issues and solutions. Applied normalization techniques, therapeutic milieu concepts, and other related conceptualizations of psychiatric treatment in providing total care environment for individual child growth and development. Utilized knowledge of mental health delivery system's professional, clinical, and treatment segments, which are consistent with part of total armamentarium of modern mental health services.

• Supervised development of socio-economic programs to meet needs of state, local public and private agencies and communities. Managed case load of consultation cases to assist case managers from Division of Child Protections and Permanency (DCPP), Case Management Organization (CMO) and Youth Case Management (YCM) in locating appropriate placement disposition for consumers.

Family Service Specialist 1 (Super User) Princeton, NJ, (5/06-3/07) Assisted in the implementation and quality control of various manual, mechanical and automated data processing systems of the organization. Conducted training with division workers when new systems were implemented. Program Support Specialist 1 , Trenton, NJ, (12/04- 5/06) Developed, maintained, revised and disseminated information concerning program operations to field offices and other units within the division to promote the coordination and delivery of services.

Provided case consultation with other professional staff to discuss family problems and treatment methods, utilizing community resources for mental health, medical, vocational, educational, residential and other assistance. Offered recommendations on behalf of agency clients. Coordinated and facilitated social programs using sophisticated social work skills including analysis, assessment group work, and/or individualized therapeutic interaction with clients.

Supervised assembly and distribution of documents and meetings of interdisciplinary committee (psychiatrists, physicians, psychologists, speech/physical/occupational therapists, nurses, family members and residential staff) to develop and review individual habilitation plan (IHP) assigned for individuals.

Supervised and provided assignments to Psychiatric Social Workers 1 and 2 to enhance services to psychiatric forensic patients.