Iris L Perez Estrada

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Answered passenger questions and provided solutions to issues arising during flights.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Ensured safety and comfort of customers onboard aircraft.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

• Demonstrated mastery of customer service call script within specified timeframes
• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
• Maintained up-to-date records at all times
• Proven capacity to troubleshoot issues to resolve issues quickly
• Maintained high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

• Quality guest service, booking various service and product reservations, and upselling guest transactions by using persuasive selling techniques to increase sales of admissions media.
• Understanding and actively participating in technological communications for business critical information
• Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.

• Bilingual professional with a strong record of academic and hand-on work performance
• Enthusiastic team player with numerous achievement while working for Disney
• Energetic team leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems, and to motivate team members to achieve personal and company objectives.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Wrote training manuals for employees and positions according to strict company guidelines and protocols, providing couching and mentoring. Providing constructive feedback
• Established and maintained quality control standards.
• Implemented new training courses after assessing corporate data and identifying employee weaknesses.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
• Prioritized guest comfort through attentive service, engaging, responding swiftly to special requests or concerns to promote overall satisfaction.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

• Customer service, build brand image for client's products and services to sell through, coordinate with cross-functional teams to build selling strategies, Maintain accurate stock, export and shipping related documents, integrate qualitative efficient aspects in assistant duties and functions.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Used discretion when handling confidential information.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Handled incoming mail, bills and invoices and completed appropriate actions.

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