Iris M Cruz Ambriz
Muscatine
Summary
Detail-oriented professional with extensive experience in customer relationship management and cash handling. Committed to providing outstanding service and maintaining compliance, aiming to drive efficiency and enhance customer satisfaction in the banking sector.
Overview
13
13
years of professional experience
Work History
Bank Teller
Ascentra Credit Union
Muscatine
08.2023 - Current
- Process daily financial transactions including deposits, with withdrawals, transfers, and loan payments with high accuracy.
- Provide excellent customer service by assisting members with account questions and resolving issues efficiently.
- Maintain and balance cash drawer while following security and compliance procedures.
- Promote credit union products and services to meet member needs.
- Handle confidential information with professionalism and discretion.
- Identify and report suspicious or potentially fraudulent transactions.
Photographer
Lifetouch Photography
Bettendorf
08.2018 - 11.2020
- Traveled to schools in Iowa to capture student portraits, facilitating school memories.
- Captured photos, organized files, and coordinated with lab for editing.
- Completed complex photo shoots involving large-scale performances at indoor and outdoor venues.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Cultivated strong professional relationships with models and agencies to enhance collaborative projects.
- Selected and set up appropriate props, backdrops and lighting.
- Captured portraits of 300 to 2,000 students to create lasting memories.
Grocery Store Cashier
Jeff's Market
West Liberty
03.2013 - 09.2015
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
- Assisted customers with price checks and locating requested items to enhance shopping experience.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Checked product quality and removed defective items to maintain store standards.
- Helped customers transport groceries to vehicles, ensuring convenience and satisfaction.
- Maintained cleanliness of store areas to promote a safe shopping environment.
Education
Muscatine Community College (MCC)
Muscatine, IA08-2026
High School Diploma -
West Liberty High School
West Liberty, IA05-2014
Skills
- Fraud detection compliance
- Basic Computer Skills
- Multitasking and organization
- Exceptional customer service
- Team collaboration
- Relationship management
- Listening and comprehension
- Professionalism
Timeline
Bank Teller
Ascentra Credit Union
08.2023 - Current
Photographer
Lifetouch Photography
08.2018 - 11.2020
Grocery Store Cashier
Jeff's Market
03.2013 - 09.2015
Muscatine Community College (MCC)
High School Diploma -
West Liberty High School