Iris M. Garcia
Rosharon
Summary
Highly skilled HR professional with strong focus on team collaboration and achieving results. Adept at navigating complex organizational needs, fostering positive workplace culture, and driving impactful HR initiatives. Known for adaptability, reliability, and ensuring alignment with evolving business goals. Proficient in talent acquisition, employee relations, and strategic planning.
Overview
23
23
years of professional experience
Work History
Internal Operations / HR Director
EXECUTIVE SUPPORT SERVICES
06.2009 - Current
- (Certified Texas Notary 25+ years) -HR hiring management, trainings, evaluations, onboarding, processing, payroll, and benefits
- Assist with strategic strategies, sales, and marketing development
- Finance strategies, P&R loss balance sheets, assist Auditors and CPAs in annual files
- Managing and nourishing all vendor related and accounts payable payments
- Maintain fiscal budget, all deposits, monitor banking transactions, and financial CRM accounts
- Maintain daily schedules for Presidents, CEOs, Partners, International owners and all employees
- Light traveling to various customer locations if needed
- Create administrative, legal and contractual documents for clients
- Maintain invoicing, mail-outs and social media accounts
- Handle all US Postal/UPS/FedEx accounts -Board specialist and overseer of administrative departments
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
Board Liaison and Customer Service Director
EMANCIPATION PARK CONSERVANCY
09.2018 - 07.2022
- Certified Texas Notary) -Inaugural administrator and accounts payable for Emancipation Park Conservancy (created administrative department)
- Dept.) -Manage day-to-day financial operations, budgeting, and HR functionalities
- Establish and manage all travel processes and protocols for guest, Board members and staff
- Manage monthly account expenses and assist ED and CPA w/annual multi-million-dollar audit/budget -Nurtured, bridged, and cultivated National League Partnership with Conservancy
- Manage multi-functioning calendar for Executive Board Members, staff, and HPARD
- Supervise, onboard, and train all new staff members and volunteers
- Manage and maintain any/all multi-million-dollar commercial equipment, devices, and supplies
- Manage and negotiate all vendor relationships, monthly/annual payments, and expense accounts -Negotiate monthly utilities for $33.6 newly renovated, multi-functioning building
- Manage and work alongside of Houston Police Department security vendors and payments
- Right-hand to all Directors, Executive Board of Directors, and elite clientele to Conservancy
- Assist with strategic planning, sales, and marketing development with fellow managers
- Create, manage, and approve any all events, programs, and Conservancy reservations and request
- Established and manage annual Angel Tree program with corporate sponsor
- Managed all in-house monetary donations, deposits, and banking transaction -Entrusted as primary employee to manage company credit cards and financial statements
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Territory Manager
LITTLE RIVER HEALTHCARE, S.E. & S.W
06.2016 - 06.2017
- Overseer of 50 medical clinics and 60 employees/staff in S.E & S.W Houston
- Maintained vendor relations with DRs, Sales, Marketing Reps and Corporate HQDR
- Managed all payroll, time off and all HR administration
- Assist with establishing new clinic relations and all sales
- Maintain territory budget, new employee salaries, equipment, medical supplies and office supplies
- Managed all client files, contacts and new sales
- Managed Weight Loss and Wellness Centers: (Montgomery Heart & Wellness, Genesis Health & Wellness, Women’s Total Healthcare)
- Travel in and around the Houston area -Managed $1 Million Dollars in medical equipment and supplies
Executive Assistant III
SYCOLEMAN/Objective Force Task Force Army Transformation
05.2012 - 05.2014
- Pentagon Clearance & Office -Establish SIGACTS for all of OFTF -Mail distribution (Crystal City/Pentagon) -Maintain multiple phone line -Maintain Division Chiefs schedules -Travel arrangements and all TDYs for OFTF staff -Schedule and assist conferences/VTC -Organize Promotion Parties and Holiday Events -Meeting Minutes -Sit in for Executive Secretary to the Director -Assistant of Inventory in SI Division -Maintain supply cabinet
Emergency Room – Senior Administrator
TEXAS CHILDREN’S HOSPITAL WEST CAMPUS
07.2011 - 06.2013
- Manage and train all new ER administrative hires
- TCH Texas Notary Specialist
- Maintain aggressive multi-phone line
- Assist Doctors/Nursing staff with administrative management and solutions
- Assist patients as customer care specialist
- Manage and delegate equipment malfunctions to IT support staff
- Manage patient care documents in EPI
- Monitor Ocularis camera system (Monitor EMS arrivals/departures)
- Establish, form and create any administrative documents as needed
- Maintain medicine distributions as needed
- Escort patients and new staff as needed in TCH building with special access
- Delegated tasks, monitored compliance and implemented performance improvement plans.
Legal Specialist/Senior Administrator
FIZER, BECK, WEBSTER, BENTLEY REAL ESTATE LAW
11.2007 - 06.2009
- Manage and edit legal publications, court documents, real estate prerequisites
- Regulate travel and travel vouchers for 10 Senior Partners
- Establish passport paperwork, and travel request -Edit, format, review and prepare researched publications prior to the final edit phase
- Maintain multiple personal calendars on daily basis -Plan, host, and schedule large events, conferences and inter-agency meetings
- Assist student interns with all new information reference Fizer Beck policies
- Maintain monthly supply cost and multi-cabinet
- Maintain multiple phone line
- Heavy customer and client support resolution service
- Light Traveling for legal matters
- Distribute and coordinate all incoming/outgoing parcels
- Maintain and store confidential documents in secured location
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
Senior Executive Assistant. Specialist/Office Manager
INSTITUTE OF DEFENSE ANALYSIS
02.2003 - 06.2006
- -Regulate travel audits and travel vouchers for 11 research staff engineers
- -Submit security clearances, establish passport paperwork, and travel request
- -Edit, format, review and prepare researched publications prior to the final edit phase
- -Maintain 5 Deputy Directors personal calendars; 6 Research staff members
- -Plan, host, and schedule large events, conferences and inter-agency meetings
- -Assist and supervises student interns with all new information reference IDA
- -Maintain supply cabinet
- -Maintain multiple phone line
- -Heavy customer and client service
- -Distribute and coordinate all incoming/outgoing mail
- -Meeting Minutes
- -Routine trips to the Pentagon
- -Maintain and store SECRET/TOP SECRET documents in secured location
Education
Business Administration/Operations Management
Abilene Christian University
Abilene, TexasSkills
- Google Suites, 365 Outlook, Adobe Pro, Word, Excel, Access, Power Point XP, Advanced Xerox, QuickBooks, Billcom, SALSA Engage, Mondaycom, Mind Map, MIRO, CMHC, E-Forms (DOD Database/ Form Flow) Facsimile, Microsoft Project, ADP Payroll, Postage Meter, ROXIO, ADP, Bonterra, Slack, Zoom, Otter AI, GBT Chat AI, Latercom, Windows Explorer, Omni Page Pro 12, VTC Conferences, Net Scape 71, Multi phone lines, TDD Machine (Telephone for the Deaf), Dicta-Phone, HP Copier/Printer, 100wpm, FI-6130 Scanner, EPIC, Voalte One, Intranet, Ocularis System
MVP Award In Outstanding Leadership
Awarded outstanding leadership award in November 2024 at GWM Houston Headquarters.
Timeline
Board Liaison and Customer Service Director
EMANCIPATION PARK CONSERVANCY
09.2018 - 07.2022
Territory Manager
LITTLE RIVER HEALTHCARE, S.E. & S.W
06.2016 - 06.2017
Executive Assistant III
SYCOLEMAN/Objective Force Task Force Army Transformation
05.2012 - 05.2014
Emergency Room – Senior Administrator
TEXAS CHILDREN’S HOSPITAL WEST CAMPUS
07.2011 - 06.2013
Internal Operations / HR Director
EXECUTIVE SUPPORT SERVICES
06.2009 - Current
Legal Specialist/Senior Administrator
FIZER, BECK, WEBSTER, BENTLEY REAL ESTATE LAW
11.2007 - 06.2009
Senior Executive Assistant. Specialist/Office Manager
INSTITUTE OF DEFENSE ANALYSIS
02.2003 - 06.2006
Business Administration/Operations Management
Abilene Christian University