Irismar Pagan

• Evaluate insurance claims by conducting thorough investigations and analyzing policy coverage.
• Streamline workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
• Identify insurance coverage limitations with thorough examinations of claims documentation and related records in order to prepare summaries of damage, payments, and policy coverage.
• Review police reports, crash reports, and physical property damage to determine extent of liability.
• Negotiate with policyholders and claimants to reach mutually satisfactory resolutions.
• Mitigate risks and increased profitability with well-developed strategies for reducing costs.
• Reduced fraudulent claims by conducting thorough investigations and collaborating with the special investigations unit and law enforcement agencies when necessary.
• Maintain suspicious claims database and prepare reports and disclaimers for managers.
• Work with experts and attorneys on preparation of evidence, witness statements and other documentation in preparation for claim investigations and resolutions.
• Maximize customer satisfaction by resolving complex claim issues promptly and professionally.
• Maintain compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
• Develop strong client relationships through consistent communication and attentive service. Respond to inquiries by answering questions, providing information and directing customers to appropriate resources.
• Safeguarded company interests by diligently identifying potential subrogation opportunities to recover costs from responsible third parties when applicable.
• Increased team productivity by mentoring junior adjusters, fostering an environment of collaboration and continuous improvement.
• Assist material damages staff with scheduling and provide optimized workload distribution among team members through effective prioritization of tasks based on urgency, complexity, and resource availability.
• Sharpen professional expertise through continuous learning opportunities such as attending workshops, conferences, and pursuing industry certifications related to insurance claims management.

• Enhanced appraisal accuracy by diligently researching and analyzing property data.
• Streamlined report preparation for efficient appraisals, improving overall productivity.
• Researched and recorded data from banks, assessments, deeds, property ownerships, and property tax to ensure accurate valuation of residential properties.
• Photographing of client's homes for assessment use.
• Improved report quality by reviewing drafts for clarity, consistency, and compliance with industry standards.
• Assisted appraiser with measurements of property by conducting on-site review of properties.
• Maintained organized records of all appraisal assignments, facilitating smooth workflow.
• Developed strong relationships with clients and banks through excellent communication and customer service skills.
• Supported appraiser in completing complex assignments within tight deadlines.
• Processed incoming appraisal orders, prioritizing tasks based on urgency and client needs.
• Managed scheduling, optimizing workload distribution and minimizing delays.

• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
• Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
• Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
• Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
• Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
• Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
• Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.

• Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
• Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
• Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
• Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
• Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
• Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Mentored and trained new tellers on bank procedures and customer service standards, fostering professional development and growth within the team.
• Enhanced customer satisfaction by providing efficient and accurate transaction services.
• Created teller schedule to keep weekly and weekend shifts properly staffed.
• Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
• Recognized and prevented fraudulent activities and suspicious transactions.

Operations Responsibilities for the entire bank:

• Reduced processing errors by conducting thorough audits and monitoring transactions regularly.
• Conducted cash and key audits for controls and compliance.
• Oversaw branch operations and workflow for consistency.
• Maintained strict compliance with regulatory requirements, ensuring the bank''s adherence to industry standards at all times.
• Managed complex projects within tight deadlines, ensuring successful completion while maintaining high-quality standards.
• Communicated with Branch Operations Manager to inform of quality control checks and findings.
• Developed reporting tools that enabled management to make informed decisions regarding branch performance and strategy execution effectively.
• Executed wire transfers, stop payments and account transfers with the Federal Reserve.

Teller and Customer Service Responsibilities:

• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Provided training to new tellers on bank procedures, systems, and customer service best practices.
• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
• Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.