Summary
Overview
Work History
Education
Skills
Timeline
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Iris Mendoza

Baltimore,MD

Summary

Reliable shift leader with 10+ years in the food industry. Dedicated to providing the highest standard of service by creating a warm and welcoming atmosphere for customers through exceptional service and attention to detail.

Overview

7
7
years of professional experience

Work History

Banquet Captain

At Your Service Fine Food & Catering
03.2022 - 06.2024
  • Ensured timely preparation of functional event spaces according to client specifications and preferences.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development with the team and our clients.
  • Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
  • Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
  • Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Front of the House

Towson Hot Bagels - THB
01.2020 - 03.2022
  • Expertise with the Toast POS and food delivery services.
  • Managed communications and confrontations with suppliers to accurately restock weekly inventory.
  • In charge of opening and closing duties, as well as the enforcement of Covid-19 safety protocols, including daily temperature checks, mask enforcement, and frequent sanitization of the location.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled the position of the cashier, oversaw monetary transactions, and preparation of restaurant items.
  • Assured the accuracy and quality of each customers order, including catering requests.
  • Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
  • Trained new employees on the hot & cold beverage station.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Barista

Starbucks
01.2017 - 06.2018
  • Responsible for the execution of all drink choices on Starbucks menu, as well as any modifications to meet customer needs.
  • Adhering to all safety, cleanliness, and decorum standards.
  • Above average ability to multitask in a fast-paced, high-demand environment.
  • Personally oversees the customer experience to meet and exceed customer needs, and builds lasting relationships with regulars.
  • Educates customers on store offerings and coffee culture.
  • Regularly delegate tasks and lead team to achieve sales and drive through goals.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Shelf stocking and showcasing our merchandise aesthetically efficiently.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.

Education

Associate of Arts - Graphic Design

The Community College of Baltimore County
Catonsville, MD
03-2026

High School Diploma -

Towson Highschool
Towson, MD
05-2016

Skills

  • Team management
  • Banquet setup
  • Food safety and sanitation
  • Beverage management
  • Time management
  • Product displays
  • Menu design
  • POS systems
  • Coffee expertise
  • New hire training
  • Food running

Timeline

Banquet Captain

At Your Service Fine Food & Catering
03.2022 - 06.2024

Front of the House

Towson Hot Bagels - THB
01.2020 - 03.2022

Barista

Starbucks
01.2017 - 06.2018

Associate of Arts - Graphic Design

The Community College of Baltimore County

High School Diploma -

Towson Highschool

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