Iris V. Rosario Castro
Orlando
Summary
Dynamic office coordinator with expertise in Epic charting and insurance verification at Deborah Smith Walsh Recuperative Care Center. Demonstrated leadership and organizational skills, enhancing office efficiency and patient satisfaction. Bilingual communicator skilled in HIPAA compliance and referral coordination, ensuring seamless operations and effective teamwork. Consistently improved scheduling processes, achieving a 20% increase in appointment accuracy.
Overview
3
3
years of professional experience
Work History
Office Coordinator
Deborah Smith Walsh Recuperative Care Center
Lynn
01.2025 - Current
- Verify and update demographic and insurance information on Epic.
- Work on outpatient referrals.
- Coordinated daily operations for patient scheduling and appointments.
- Managed communication between staff, patients, and external providers.
- Greeted visitors and directed them to the appropriate area or person.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
Medical Receptionist
Lynn Community Health Center
Lynn
02.2024 - 01.2025
- Managed patient check-in and check-out processes efficiently.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled appointments and coordinated with healthcare providers effectively.
- Maintained accurate patient records using electronic health record systems.
- Processed insurance information and verified eligibility promptly.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Communicated with patients with compassion while keeping medical information private.
Barista
Elementos Coffee & Jam
Bayamón
01.2023 - 01.2024
- Greeting customers in a friendly manner.
- Operated espresso machines, grinders, and blenders while adhering to safety protocols.
- Collaborated with team members to ensure efficient workflow during peak hours efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
Some College (No Degree) - Psychology
Universidad Interamericana De Puerto Rico
San Juan, PR Skills
- Bilingual
- Teamwork
- Leadership
- Scheduling
- Detail-oriented
- Organized
- Epic charting
- Insurance verification
- HIPAA compliance
- Office administration
- Referral coordination
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Office Coordinator
Deborah Smith Walsh Recuperative Care Center
01.2025 - Current
Medical Receptionist
Lynn Community Health Center
02.2024 - 01.2025
Barista
Elementos Coffee & Jam
01.2023 - 01.2024
Some College (No Degree) - Psychology
Universidad Interamericana De Puerto Rico
Similar Profiles
Lindsey TeefeyLindsey Teefey
Program Coordinator at Dale and Deborah Smith Alzheimer’s Center for Research and Treatment-SIU MedicineProgram Coordinator at Dale and Deborah Smith Alzheimer’s Center for Research and Treatment-SIU Medicine
SOOJOUNG KIMSOOJOUNG KIM
CNA at Recuperative Care CenterCNA at Recuperative Care Center
Sunni NoguesSunni Nogues
INTAKE SPECIALIST at CITY OF LAS VEGAS RECUPERATIVE CARE CENTERINTAKE SPECIALIST at CITY OF LAS VEGAS RECUPERATIVE CARE CENTER
Zaely ZorrillaZaely Zorrilla
EMS Supply & Equipment Coordinator at City of OrlandoEMS Supply & Equipment Coordinator at City of Orlando
Jean Herold FontinJean Herold Fontin
Bus Driver at Pride TransportationBus Driver at Pride Transportation