Iris Y Rivera

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Monitored surveillance cameras to detect suspicious activity.
• Conducted investigations into thefts and other security breaches.
• Maintained records of incidents, including employee violations and customer complaints.
• Interviewed witnesses and suspects in connection with security-related incidents.
• Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
• Monitored and supervised customer's activities in store to detect signs of attempted theft.

• Gave employees training about safety and security in the store

• Operated cash register, collected payments and provided accurate change
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Helped customers find specific products, answered questions and offered product advice
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• Assisted teammates with sales-processing tasks to meet daily sales goals
• Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
• Built and maintained relationships with peers and upper management to drive team success
• Engaged positively with each customer, providing professional and polite support for sales and service needs
• Answered product questions with up-to-date knowledge of sales and promotions.

• Contacted new and existing customers to outline benefits of products
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
• Engaged positively with each customer, providing professional and polite support for sales and service needs
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Helped customers find specific products, answered questions and offered product advice
• Greeted incoming customers and provided expert sales and service to drive revenue
• Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers
• Answered requests and concerns with friendly and knowledgeable service
• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth
• Adhered to company initiatives and achieved established goal
• Answered customer questions, shared product knowledge and researched pricing and availability
• Listened to customers to understand needs and refer to optimal service
• Built and maintained relationships with peers and upper management to drive team success
• Educated customers on product features and technical details to highlight benefits
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.