Irita Citovica

Clinical and administrative skills developed through practice in past 2 years

Clinical Skills

• Enhanced proficiency in vital sign measurement and patient assessment
• Increased accuracy in administering injections
• Refined skills in EKG administration and interpretation
• Ability to operate CLIA-waived POCT devices accurately: glucose monitoring, HbA1c testing, and other rapid diagnostic tests
• Demonstrating a wide range of clinical skills: ear lavages, pulmonary function tests (PFTs), ankle-brachial index (ABI) measurements, and visual acuity testing
• Handled patient medication refill requests, communicating with pharmacies and patients to ensure seamless prescription fulfillment, as written, through e-prescribers

Administrative skills

• Mastery of electronic health record (EHR) systems, and data entry
• Improved patient communication and phone etiquette by adhering to HIPAA regulations
• Enhanced skills in medical documentation
• Contact insurance companies via phone, fax, or online portal (CoverMyMeds) to submit requests, follow up on pending authorizations, and assist in the appeals process for denied prior authorization requests
• Assigning appropriate ICD-10-CM codes to patient encounters, procedures, and medication orders, ensuring compliance with coding guidelines
• Technical Proficiency: Microsoft Office Suite, macOS

Interpersonal and communication skills

• Developed empathetic patient communication and active listening skills

• Improved ability to provide clear and concise patient education
• Strengthened teamwork and collaboration with medical staff
• Increased ability to handle sensitive patient information with discretion
• Enhanced ability to de-escalate patient anxiety and provide comfort

Organizational/Efficiency Skills

• Improved ability to prioritize tasks and manage time effectively
• Follow physicians' orders and clinic policies
• Developed strong organizational skills for maintaining accurate patient records
• Enhanced ability to anticipate and respond to patient needs proactively
• Comply with OSHA standards

Academic Clinical Knowledge

• Eye irrigation
• Suture & Staple Removal
• Sterilization Procedures
• Wound Care
• Phlebotomy