Summary
Overview
Work History
Education
Skills
Timeline
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Irlanda Krager

Community Manager
Sanford,FL

Summary

Dynamic Community Manager with a proven track record at Bradford Coffee, enhancing brand visibility through strategic social media management. Expert in conflict resolution and adept at leveraging remote collaboration tools to drive team success. Recognized for optimizing processes and fostering community growth, ensuring high satisfaction and engagement.

Overview

9
9
years of professional experience
1
1
Language

Work History

Community Manager

Bradford Coffee
05.2022 - Current
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.

Senior Benefits Consultant

Go Health
07.2021 - 06.2022
  • Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of relevant laws and updating internal policies accordingly.
  • Enhanced customer satisfaction by providing personalized health insurance consultations and tailored policy recommendations.
  • Coordinated closely with underwriting department to ensure timely processing of applications, expediting coverage initiation for clients in need.
  • Managed a high volume caseload while maintaining exceptional attention to detail and responsiveness to client inquiries throughout the consultation process.

Team Leader

24/7 Intouch
03.2017 - 07.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Floor Manager

Gap
05.2016 - 04.2017
  • Managed store inventory and stock levels to maintain availability of products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.

Education

Bachelor of Science - Legal Studies

Seminole State College of Florida
Sanford, FL
05.2001 -

Skills

  • Conflict Resolution & Crisis Management

  • Time Management & Multitasking

  • Adaptability & Flexibility in a Changing Environment

  • Proficiency with Remote Collaboration Tools (Slack, Zoom, Microsoft Teams)

Timeline

Community Manager

Bradford Coffee
05.2022 - Current

Senior Benefits Consultant

Go Health
07.2021 - 06.2022

Team Leader

24/7 Intouch
03.2017 - 07.2021

Floor Manager

Gap
05.2016 - 04.2017

Bachelor of Science - Legal Studies

Seminole State College of Florida
05.2001 -

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Irlanda KragerCommunity Manager
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