Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

IRMA AGUILAR

San Lorenzo,CA

Summary

Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional patient services.

Work History

Bilingual Medical Assistant

Kaiser Permanente
01.2000 - 01.2021
  • Assist Physicians with general administrative work
  • Follow up with patients with regarding lab results
  • Schedule appointments and make confirmation calls
  • In charge of Medicare and Blood Pressure monitoring list
  • Patient education and Preventive Health Care
  • Take and record patients’ vitals, ECG's, ear wash, Urine Dipstick, Glucose Meter

Medical Receptionist

Psychiatry and OB-GYN South San Francisco Kaiser Permanente
01.1998 - 01.2000
  • Greeted patients and their families and guided them accordingly
  • Answered phones and routed calls to the appropriate person
  • Scheduled patient appointments, tests, and procedures
  • Performed filing and other duties as assigned
  • Coordinated patient scheduling, check-in, check-out, and billing payments.

Receptionist/Cashier

Shane Co.
San Mateo, CA
11.1994 - 12.1997
  • Delivery excellent customer service at all times while interacting with both internal and external customers.
  • Handled customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.

Customer Service Representative

Macy's
Daly City, CA
08.1990 - 08.1994
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Certificate - Medical Terminology

Chabot College
Hayward, CA
12-2000

Diploma - Certified Medical Assisting

Boston Reed Academy
11-1997

Some College (No Degree) - Business Administration

Chabot College
Hayward, CA

Skills

  • Demonstrated ability to work in a team environment
  • Sensitive to the needs of multicultural patients
  • Excellent knowledge of medical terminology English-Spanish
  • Over ten years of experience working as a Medical Assistant/Receptionist
  • Highly skilled in providing direct care to patients
  • Hands-on experience in assisting with clinical patient care follow-up and procedure room setup
  • In-depth knowledge of taking and documenting patient vital signs, immunizations, ECGs, Preventive care
  • PowerPoint and Excel, EPIC System, CIPS, Lotus Notes, and Health Connect
  • Patient Flow Management

Accomplishments

  • Provided patient care to our Members of Spanish origin who could not communicate in English
  • QBS2 Bilingual Interpreter

Languages

Spanish
Professional

Timeline

Bilingual Medical Assistant

Kaiser Permanente
01.2000 - 01.2021

Medical Receptionist

Psychiatry and OB-GYN South San Francisco Kaiser Permanente
01.1998 - 01.2000

Receptionist/Cashier

Shane Co.
11.1994 - 12.1997

Customer Service Representative

Macy's
08.1990 - 08.1994

Certificate - Medical Terminology

Chabot College

Diploma - Certified Medical Assisting

Boston Reed Academy

Some College (No Degree) - Business Administration

Chabot College

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IRMA AGUILAR