Irma Alvarado
HRIS Analyst
Austin,TX
Summary
HRIS Analyst with hands-on experience supporting SAP SuccessFactors, with a strong focus on the Employee Central module. Skilled in Tier 1 support, role-based permissions (RBP), data accuracy, and regression testing. Adept at resolving system issues, maintaining data integrity, and improving user access workflows. Experienced in creating support documentation and internal knowledge bases to streamline issue resolution. Completed formal training in Workday (Coursera), with a growing interest in cross-platform HRIS environments.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
HRIS - People Services Analyst
Sealed Air Corporation
01.2022 - Current
- Provided ongoing support to end-users, troubleshooting system issues, and developing user guides and training materials.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Performed regular basis audits, data clean-up activities, and timely corrections to optimize system performance.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
Digital Onboarding Specialist
CEMEX
07.2021 - 01.2022
- Led onboarding and training for internal teams during the global rollout of CEMEX Go, a digital ordering and delivery platform.
- Designed and delivered multilingual learning content to drive user adoption across regions.
- Developed interactive guides, video tutorials, and courses using Articulate 360, tailored to different user roles.
- Monitored platform adoption through data-driven reporting, identifying engagement gaps and improving training effectiveness.
- Partnered with cross-functional teams to align onboarding strategy with change management goals.
HR Systems Support Analyst
CEMEX
12.2018 - 07.2021
- Provided Tier 1 support for SAP SuccessFactors modules (Employee Central, Performance & Goals, Recruiting & Onboarding, Learning), resolving functional issues and guiding end users.
- Participated in regression and user acceptance testing (UAT) for system updates, validating functionality and reporting bugs.
- Created and maintained end-user documentation, including process guides and training materials to support system adoption.
- Assisted with Role-Based Permission (RBP) management in SuccessFactors, gaining strong working knowledge of permission structures and access controls.
Talent Acquisition & Onboarding Intern
Schneider Electric
01.2017 - 12.2017
- Coordinated and executed onboarding activities to ensure smooth integration of new hires into the organization.
- Maintained and updated the new hire database, ensuring accurate records and timely internal communication.
- Drafted and sent personalized welcome emails, contributing to a positive employee experience from day one.
- Developed onboarding guidelines and scripts for team members, standardizing communication and improving process consistency.
- Collaborated with the Talent Acquisition team to streamline onboarding workflows and enhance new hire engagement.
Education
BBA - Business Administration And Management
ITESM - Tecnologico De Monterrey
05.2001 -
Skills
SAP SuccessFactors
ServiceNow ticket management
Workday
System Troubleshooting and Support
MS Excel
Documentation and reporting
Analytical thinking
Decision-making
Process enhancement
Data processing
Data integrity assurance
Task management
Websites
Certification
Learn with Workday - Workday Basics Series
Timeline
HRIS - People Services Analyst
Sealed Air Corporation
01.2022 - Current
Digital Onboarding Specialist
CEMEX
07.2021 - 01.2022
HR Systems Support Analyst
CEMEX
12.2018 - 07.2021
Talent Acquisition & Onboarding Intern
Schneider Electric
01.2017 - 12.2017
BBA - Business Administration And Management
ITESM - Tecnologico De Monterrey
05.2001 -
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