Irma Alvarez
South Houston,Tx
Summary
Customer-oriented Assistant Deli Manager proficient in stocking inventory, preparing menu items according to customer specifications and maintaining cleanliness of department. In-depth knowledge of slicer and scale operations. Hardworking and courteous individual of 6 years of experience preparing high-quality food items and supervising staff of 12. Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. Warm, friendly and knowledgeable General Merchandise Clerk creates outstanding customer experience through stocking, pricing and displaying general merchandise items and assisting customers with product inquiries. Establishes and maintains safe and clean environment that encourages customers to return. Assists in reaching sales and profit goals and monitors quality assurance standards to deliver excellent customer service. Looking forward to learning new skills
Overview
13
13
years of professional experience
Work History
Assistant Service Deli Manager
Sprouts Farmer Market
11.2015 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Planned work for deli team to optimize coverage for busy periods.
- Prepared salads and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Cooked batches of food according to standard recipes.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Managed inventory effectively, reducing waste and ensuring availability of fresh products for customers.
- Developed strong relationships with vendors to secure best pricing on high-quality ingredients for the deli department.
- Set schedules for staff 8 by planning and designating shifts and hours.
General Merchandise Clerk/Deli Clerk
Staters Bros
07.2011 - 11.2015
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Accurately operated cash register to process customer payments.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Cooked batches of food according to standard recipes.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Planned work for deli team to optimize coverage for busy periods.
- Offered product samples to customers, generating additional sales through taste-testing.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.
Education
High School Diploma -
La Serna High School
Whittier, CA06.2008
Skills
- Safe Work Practices
- Supply Ordering and Management
- Staff Scheduling
- Maintaining Clean Work Areas
- Guest Satisfaction
- Constructive Feedback
- Inventory and Supply Control
- Teamwork and Collaboration
- Attentive Service
- Calm and Pleasant Demeanor
Languages
Spanish
Native or Bilingual
Timeline
Assistant Service Deli Manager
Sprouts Farmer Market
11.2015 - Current
General Merchandise Clerk/Deli Clerk
Staters Bros
07.2011 - 11.2015
High School Diploma -
La Serna High School
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