Irma Amaya
Spring,TX
Summary
Demonstrates a proven track record of successful collaboration with multiple departments, including Inbound, Flow, and Outbound, achieving seamless operations and optimizing overall efficiency. Results-driven Assistant Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Results-driven Inventory control and Quality Assurance with excellent problem-solving skills, analytical and organizational abilities. Demonstrated skill in managing and executing multiple projects with minimal supervision.
Overview
11
11
years of professional experience
Work History
RC Sort Lead Process Assistant
Amazon IXD
11.2023 - Current
- Led a 150-associate team in the Sorting department during the successful launch of the new Amazon IXD Cross-Dock IAH3 building, guaranteeing adherence to safety regulations and resolving operational issues.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Identified and addressed root causes of recurring issues through detailed analysis, resulting in successful problem resolution.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Elevated efficiency levels by enhancing production rates from 197 UPH to 303 UPH, resulting in reduced costs and successful processing of over 300K.
Outbound Logistics Supervisor
Amazon FC
06.2022 - 11.2023
- Company Overview: One of the largest AR facilities by Amazon
- Managing team of 110 associates in the OB shipping department
- Using Tool to predict accuracy by removing waste in order to maintain profitability on Hourly basis
- Support daily management of department duties, including allocating labor, and assigning job duties
- Hold your team accountable to safety, quality, and productivity performance
- Deliver training/information to peers, hourly Associates, and senior management, both individually and in groups
- Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance
- Ensure successful area performance through tracking and reporting metrics
- Independently assess all aspects of associate work performance and provide timely and detailed feedback
DEA (Quality) Team Lead
Amazon FC
07.2019 - 06.2022
- Improved Post Slam DEA (Delivery Estimate & Accuracy) across the board from 50bps to 25bps getting HOU2 to achieve 'Diamond' status AR building across the Region
- Develop performance goals and targets to achieve customer demand and ensure accuracy and quality
- Leading Team of Highly captive individuals to raise the bar and drive to deliver high quality products, services, and processes
- Ensure that defects do not get sent down the line and that problems are fixed so they stay fixed
- Focus on the key inputs for business and deliver them with the right quality and in a timely fashion
- Stay connected with downstream partners (FedEx, DHL, Delivery stations, Sort Centers) focusing to the details, audit frequently, and skeptical when metrics and anecdote differ
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Fulfillment Center Associate
Amazon FC
01.2018 - 07.2019
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Troubleshoot problems and ensure product meets quality requirements
- Operated power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
Cashier & Front Desk Representative
Harbor Freight Tools
05.2013 - 07.2017
- Responsible for exceeding our customers evolving expectations by providing 'best in class' customer service and a pleasant and fulfilling shopping experience
- Delivered exceptional customer service and met sales and productivity goals
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Education
Medical Assisting -
Everest Institute
High School Diploma -
Eisenhower High School
Skills
- 3P Account Management
- Reporting/Forecasting
- Data Management
- Cross Department Management
- Revenue & Profit Maximization
- Team Building
- Talent Development
- Customer Relation
- Shipping & Receiving
- Data Analysis/ Deep Diving
- Communication skills
- Organization Skills
- Administrative skills
- Integrity and leadership skills
- Customer care skills
- Problem solving
- Strong computer skills
- Multitasking
Personal Information
Title: Quality & Supply Chain professional (Outbound)
Training
- MS Word (Specialized in Excel & Pivot Tables)
- AWS Cloud Based Software’s (SSP, FMC, OB Logistics)
- Data Analysis Software’s (Quick Sight, Lumin)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
RC Sort Lead Process Assistant
Amazon IXD
11.2023 - Current
Outbound Logistics Supervisor
Amazon FC
06.2022 - 11.2023
DEA (Quality) Team Lead
Amazon FC
07.2019 - 06.2022
Fulfillment Center Associate
Amazon FC
01.2018 - 07.2019
Cashier & Front Desk Representative
Harbor Freight Tools
05.2013 - 07.2017
Medical Assisting -
Everest Institute
High School Diploma -
Eisenhower High School
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