Irma Andrade
El Paso,TX
Summary
Dynamic operations supervisor with proven expertise at Q Med Laboratory LLC, excelling in medical records management and team oversight. Achieved streamlined processes, enhancing patient care and compliance. Skilled in problem resolution and relationship development, fostering effective communication across departments while maintaining strict adherence to HIPAA guidelines.
Overview
1
1
Language
20
20
years of professional experience
Work History
Chief Laboratory Administrator
Q Med Laboratory LLC
03.2006 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Supervised 46 employees. 14 different locations.
- Kept in constant communication with doctors and location managers to maintain Q Med in good standing
- Completed skilled administrative work to support all office staff and operational requirements.
- Maintained current and accurate medical records for over 5000 patients.
- Checked patient data including insurance, demographic and health history to keep information current.
- Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Reviewed and sent medical records to other physicians upon request.
- Inputting patients in database in a timely manner.
- Monthly audits of bills
- Managed laboratory inventory and ensured proper storage of samples and reagents.
- Analyzed workflow processes, identifying areas for improvement to enhance operational efficiency.
Education
Master of Social Work -
Our Lady of The Lake University
San Antonio, TX05-2019
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At El Paso
El Paso, TX09-2014
Skills
- Medical office administration
- HIPAA Guidelines
- Medical Records Management
- Account management
- Electronic Medical Records
- Payment collection
- Communications
- Auditing
- Team management
- Project organization
- Relationship development
- Customer service
- Supervision
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Chief Laboratory Administrator
Q Med Laboratory LLC
03.2006 - Current
Master of Social Work -
Our Lady of The Lake University
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At El Paso
Field Practice
- Completed first field placement at DISMAS Charities. Dealt with clients that were involved in criminal activity. I would interview the residents and help them build a goal plan. Under the supervision of Hector Zamora.
- Completed second field placement at El Paso Probate Court 2. I would visit families who had a client under guardianship. I would do the yearly interview and look at the homes to make sure that the client was not in danger, and that the guardian was able to care for them client. Under the supervision of Raquel Lauretano LCMSW.